Garrell Woods-Trinity Email & Phone Number

Chattanooga, Tn, Us

Chattanooga, Tennessee, United States

Facilitate seamless communication between customers and service provider partners to expedite claim resolution.Coordinate scheduling with service providers to ensure timely handling of claims and optimize availability.Provide detailed explanations of contract terms to customers, clarifying what falls within their policy coverage and guiding them through the claims process.Act as a knowledgeable resource for customers, addressing inquiries and concerns with professionalism and expertise. Collaborate closely with internal teams to streamline procedures and enhance the overall claims experience for all stakeholders.Uphold a commitment to excellence in customer service, striving to exceed expectations and deliver satisfaction at every interaction.

Chattanooga, Tennessee, United States

Recruited young adults aged 18-25 to participate in qualitative data collection initiatives focused on understanding views of civic engagement through Oral history, virtual meetings, and in-person events.Designed and implemented effective social media campaigns, flyers, and merchandise in collaboration with Miller Hall Marketing Agency.Cultivated relationships with local organizations with aligned missions to foster collaboration towards shared goals.Contributed insights and efforts to the broader framework of organizations committed to improving the wellness of Appalachia.

Chattanooga, Tennessee, United States

As a Sales Executive at Curias Marketing, I play a crucial role in driving the growth and success of our clients and the firm. My responsibilities include:Lead Generation: I actively identify and pursue potential clients who can benefit from Curias Marketing's services. This involves extensive market research and strategic targeting.Cultivating Relationships: I develop and nurture relationships with businesses seeking our services. I engage in meaningful conversations, understanding their unique needs and challenges.Consultative Selling: I employ a consultative approach to sales, providing tailored solutions that align with each client's objectives. This approach has contributed to the successful acquisition of new business partnerships.Client Education: I educate potential clients about the advantages of our organic marketing strategies and our ability to launch and support businesses of all sizes.Collaborative Strategy: I work closely with our marketing and creative teams to ensure that proposed solutions align with client goals and objectives.Meeting Sales Targets: I consistently meet and exceed sales targets, contributing to the overall revenue growth of Curias Marketing.

Chattanooga, Tennessee Area

Spearheaded the mission of N2 The Woods Production to provide a platform for showcasing talent and fostering artistic expression.Empowered young individuals from Chattanooga, TN to use art as a means of connecting with others, reflecting their experiences, and making a positive impact.Demonstrated that artistic endeavors have the potential to transform lives, regardless of one's background or geographical origin.Showcased the power of art to bridge gaps and create a sense of unity, both within the local community and on a global scale.Successfully managed and initiated innovative programs, such as The Figurines Burlesque Troupe and productions like Glee Club Rejects, within N2 The Woods Production.Created an avenue for adults to re-engage with the performing arts in a unique and captivating manner, moving beyond traditional community theatre productions.Curated a diverse group of over 30 talented performers who showcased their skills in seven highly acclaimed shows over a span of four years.Achieved sold-out performances that not only entertained audiences but also generated opportunities for the troupe to perform at three prominent comic and fantasy conventions.Expanded the reach and recognition of N2 The Woods Production by introducing these captivating performances, adding depth and variety to the local arts scene.

Chattanooga, Tennessee, United States

Spearhead and lead the Black Rainbow Movement, an organization dedicated to serving individuals at the intersection of queerness and race, with a focus on cultivating and promoting queer POC contributions to art & culture.Establish and organize annual Ballroom events such as "The Pride Ball" in partnership with Tennessee Valley Pride, "The Winter Ball," "Cupid's Ball," and "The Bloom Ball" in collaboration with The Seed Theatre/B4CK. Ballroom or Vogue Ballroom originated in New York as was created by woman of color of the trans experience.Develop and implement strategic initiatives to support and empower the LGBTQ+ community of color, providing a platform for artistic expression, community engagement, and cultural celebration.Collaborate with community partners, including local Pride organizations and theaters, to create inclusive and vibrant events that celebrate diversity and promote social justice.Drive fundraising efforts to secure financial resources and sponsorships, ensuring the sustainability and growth of the organization.Cultivate a supportive and inclusive environment, fostering a sense of belonging and empowerment among community members.Act as a spokesperson for the Black Rainbow Movement, representing the organization in public engagements, media interviews, and community forums.Advocate for the rights and well-being of individuals at the intersection of queerness and race, amplifying their voices and addressing systemic barriers through education, advocacy, and policy initiatives.Forge strong partnerships and collaborations with other organizations and community stakeholders to create a network of support and resources for the community served by the Black Rainbow Movement.

Chattanooga, Tennessee, United States

Share Our America is dedicated to bridging divides in communities by forging unlikely relationships and unlocking trust across differences. Our focus is on the power of dialogue to heal and unite.Facilitate Connections: I create safe spaces for dialogue, understanding, and empathy, fostering meaningful connections across differences.Leverage Research-Backed Model: I utilize proven techniques like facilitated dialogue and intergroup contact theory to repair relationships and break down barriers.Create Safe Dialogue Spaces: I encourage open communication, allowing participants to step outside preconceived notions and lay the foundation for change.Craft Unique Solutions: I collaborate with fellow community leaders to shape local action plans tailored to community needs.Promote Advocacy and Expansion: I encourage participants to become advocates for bridge-building, expanding our work locally.

Chattanooga, Tennessee, United States

Successfully cultivated a high-performing team environment focused on delivering exceptional customer service at Urban Air.Led and motivated staff members to consistently perform at a high level, resulting in a significant improvement in customer satisfaction.Achieved a record high Net Promoter Score (NPS) of 40%, surpassing the company's compliance goal of 20%.Enhanced the company's online reputation by increasing Google reviews from 4.2 to 4.5, with multiple positive mentions of my name.Played a key role in hiring, retention, coaching, and discipline of staff members.Developed and implemented staff training programs, ensuring consistent performance and professional growth.Managed weekly schedules to meet business needs and maximize the customer experience.Recognized and leveraged individual strengths to motivate the team and drive customer satisfaction.Identified and developed talent for leadership positions within the organization.Executed employee recognition and incentive programs to enhance staff engagement and performance.Demonstrated strong financial acumen by controlling expenses and managing inventory effectively.Oversaw all aspects of the operation, including entertainment, food, beverage, attractions, and property inspections.Prioritized the safety, cleanliness, and security of guests and staff members.Maintained a focus on operational excellence and adherence to Urban Air operating standards.Proven ability to deliver exceptional results and drive customer-centric experiences.

Chattanooga, Tennessee, United States

Facilitated onboarding process for new hires, providing guidance and mentorship to ensure a smooth transition into the T-Mobile culture, systems, and practices.Developed and organized training curriculum for internal hires, keeping them up-to-date with new updates and changes within T-Mobile.Conducted observations, provided feedback, and delivered coaching to learners, supporting them in achieving their goals.Filed compass tickets and procedures to request access and permissions for learners, ensuring they had the necessary familiarity with systems and instructions.Excelled in excel reporting and career advancement strategy, contributing to the success of learners' professional growth.Achieved an impressive 83% promotion rate for my inbound class, with learners transitioning into DE and admin roles within a few months on the floor.Established strong relationships with floor leaders, gaining real-time insights into business pain points and identifying training opportunities.Coordinated mentorship and shadowing programs for new hires and internal transfers, fostering a supportive learning environment.

Chattanooga, Tennessee Area

Specialized in managing strategic, government, and enterprise accounts at T-Mobile, ensuring exceptional care and support.Acted as the primary liaison between assigned customer base and T-Mobile, maintaining strong communication channels and fostering positive relationships.Successfully maintained a 100% SLA (Service Level Adherence) Rate, responding to every case from my client-base within 48 hours or less.Facilitated recurring reporting, promptly addressed customer care issues, and effectively managed sales and order management for new line opportunities.Conducted comprehensive health checks and assessed customer needs to tailor the care and sales experience, aligning with policy guidelines.Demonstrated a keen ability to balance customer satisfaction, employee needs, and business objectives, resulting in high customer retention and loyalty.

Chattanooga, Tennessee, United States

Specialized in providing exceptional care and support to small business accounts, ensuring their needs were met and exceeded.Consistently achieved high percent-to-goal performance, ranking in the top 20 percentile for TFB in-bound throughout my tenure.Leveraged customer feedback and demonstrated acute awareness of customer cues to deliver personalized solutions and enhance customer satisfaction.Demonstrated exceptional productivity by servicing an average of 15-20 more customers per day compared to the team average.Cultivated trust and confidence among team members and leaders, often selected to support and cover for P-Coach on weekend shifts.Recognized as the "team motivator" by my manager, Lindsey Crabtree, who valued my ability to inspire and lead the team.Utilized my influential communication skills to effectively motivate and guide team members, contributing to their professional growth and success.

Chattanooga, Tennessee Area

Coordinated and implemented various program development initiatives, fundraising activities, and units of study, ensuring the successful execution of each project.Utilized graphic design, social media, and video production skills to create compelling marketing materials, effectively promoting the program and engaging the target audience.Facilitated student-led feedback sessions to gather valuable insights and perspectives, allowing for continuous improvement and adaptation of the program based on student needs and preferences.Collaborated with local filmmakers to provide opportunities and create meaningful roles for youth of color, promoting diversity and representation in the film industry.Supported students in their musical aspirations by co-writing, writing, and/or sponsoring studio time for them to record radio-ready singles, empowering them to showcase their talents.Developed and organized shows and events that highlighted the skills and abilities of the program's performers, providing them with valuable performance opportunities and exposure.Successfully managed the booking process, liaising with local artists, promoters, and organizations to secure partnerships and collaborations, enhancing the program's reach and impact.

Chattanooga, Tennessee, United States

#2DollarsAnd25CentChange is a Podcast by two beautifully melaninated and hilariously twisted siblings that navigate life topics, current events, politics, and more with a balance of class and sass.Hosted by: Garrell WoodsTwitter - @garrellwoodsInstagram - @garrellwoodsAisha WoodsInstagram - #BigChickComedy

Provide male vocals as part of a three-part ensemble supporting artist Seaux Chill, delivering captivating performances that enhance the overall musical experience.Direct and guide fellow vocalists, offering valuable mentorship and contributing to the development of their skills and abilities within the ensemble.Compose and teach intricate vocal arrangements, ensuring harmonious and seamless performances that showcase the group's talent and artistry.Coordinate rehearsal schedules and logistics, optimizing practice time and maintaining a high level of preparation for live performances.Successfully organized and coordinated the Winter Vibes concert at Barking Legs Theatre, overseeing all aspects of the event to create a memorable and engaging experience for the audience.Utilize rehearsal clips featuring the dynamic and talented singers and musicians to generate interest and excitement among potential audience members, effectively showcasing the caliber of the ensemble's performances.Take a leadership role in arranging vocal lines, considering every aspect of the music to create inspiring and extraordinary musical compositions.Collaborate closely with the band members to bring the artistic vision to life, ensuring a cohesive and impactful musical performance.

Chattanooga, Tennessee, United States

Provided comprehensive oversight and management of staff and employees across all departments, including housekeeping, maintenance, and security, ensuring efficient and smooth operations during shifts.Implemented and enforced occupancy rules and regulations, aligning with the directives of owners and adhering to state and federal laws, to maintain a safe and compliant property environment.Established effective communication channels with tenants, promptly addressing and resolving property-related issues by coordinating with the appropriate staff members, fostering tenant satisfaction and maintaining positive relationships.Demonstrated exceptional proficiency in collecting fees and accurately maintaining records of payments and rental activities, ensuring accurate financial tracking and accountability.Prepared budgets and generated detailed financial reports, offering comprehensive insights and data-driven recommendations to owners, supporting informed decision-making processes.Coordinated with external vendors and service providers, such as trash removal, specialized maintenance, landscaping, and other services, ensuring seamless delivery and maintaining the property's high standards.Ensured strict compliance with anti-discrimination laws pertaining to housing, rentals, and advertising, promoting fair and inclusive practices in all aspects of property management.

Played a pivotal role in the daily operations and management of a highly esteemed and enduring arts-based nonprofit organization, contributing to its continued success and impact.Elevated the standard of customer service provided by front-of-house staff by exhibiting charismatic and catered service that enhanced the overall experience for patrons and visitors.Served as the technical director, overseeing the lighting design and execution for various productions, ensuring the seamless integration of lighting elements to enhance the artistic vision and create captivating visual experiences.Provided sound engineering expertise, delivering high-quality audio experiences for performances and events, optimizing sound levels, and ensuring optimal acoustics.Collaborated with renters and clients, offering dynamic light design services tailored to their specific needs, contributing to the success and visual impact of their productions.Developed strong relationships with artists, performers, and production teams, fostering a collaborative environment and facilitating effective communication to ensure a cohesive and impactful artistic vision.Played a crucial role in fostering a positive and inclusive organizational culture, supporting the mission and values of the nonprofit, and contributing to its reputation as a leader in the arts community.

Spearheaded community building and outreach efforts as a co-facilitator, co-host, and co-producer of the highly popular monthly variety show "The Floor Is Yours" and its online counterpart, "The Podcast Is Yours."Developed and executed intensive social media campaigns to attract talented performers and engage audiences, resulting in increased participation and attendance.Meticulously coordinated and curated the lineup of performers, strategically determining the order of performances to create an engaging and seamless flow throughout the show.Provided dynamic entertainment as the host, setting the tone and creating an energetic atmosphere that enhanced the overall experience for performers and audiences alike.Cultivated a sense of inclusivity and camaraderie within the community by fostering an environment where diverse talents could showcase their skills and connect with each other.Leveraged the power of storytelling and performance to foster connections and inspire creativity, creating a platform where artists could express themselves and engage with a broader audience.Played a vital role in creating an unforgettable experience for participants and attendees, leaving a lasting impact on the community and contributing to the success and reputation of the variety show.Actively sought out emerging talent and provided them with opportunities to showcase their abilities, helping to launch and support the careers of aspiring performers.Demonstrated a keen understanding of audience preferences and trends, continuously adapting and evolving the variety show to ensure its ongoing relevance and appeal.

Chattanooga, Tennessee, United States

Executed efficient check-in and check-out procedures, including thorough review and adjustment of final bills, ensuring accurate and transparent invoices for guests.Provided exceptional customer service by effectively communicating with guests during the check-in process, informing them about available amenities, check-in/out procedures, and managing expectations regarding special accommodations.Demonstrated professionalism and promptness in addressing guests' complaints, utilizing comprehensive knowledge of auxiliary departments to dispatch the appropriate staff and efficiently resolve issues.Maintained a high level of responsiveness to guest concerns, promptly addressing and resolving complaints to ensure guest satisfaction and enhance the overall experience.Utilized strong problem-solving skills and a customer-centric approach to effectively handle guest feedback, working towards prompt resolutions while upholding the reputation and standards of the establishment.Acted as a reliable point of contact for guests, providing accurate information and ensuring a smooth and seamless experience from check-in to check-out.Managed online and phone reservations, displaying proficiency in reservation systems and effectively communicating reservation details to guests, facilitating smooth arrivals and departures.Prioritized guest needs and preferences, striving to exceed expectations and create a positive impression through personalized service and attention to detail.Collaborated with cross-functional teams and departments to ensure seamless coordination and communication, facilitating timely and satisfactory resolutions for guests' concerns.

Chattanooga, Tennessee, United States

Assisted students with the enrollment process, providing comprehensive information on admission requirements, financial aid options, and necessary documentation.Processed and organized student paperwork accurately and efficiently, ensuring proper filing and review by the appropriate department.Guided students by referring them to program directors, admission counselors, and financial departments, offering valuable support throughout their academic journey.Delivered exceptional customer service, positively impacting the overall experience of students and enhancing the reputation of the enrollment services department."You have single-handedly raised the level of service in enrollment services." - LeAnder Burns, Financial Aid Coordinator.

Associate'S Degree, Digital Communication And Media/Multimedia

Activities and Societies: ChattState Singing Tigers, ChattState Media Club, Multi-Cultural Committee

Education record