Garrett Mccutcheon Email & Phone Number

Nashua, Nh, Us

+ Enterprise Engagement (50%) - Partner with the Strategic Account teams aligned with Wrike's largest enterprise customers to provide technical expertise to support ongoing account health and expansion opportunities.+ Mentorship and Career Development Support (30%) - Work alongside junior team members (Solutions and Technical Architects) to ensure they are delivering work at the highest quality and upleveling the team's abilities in technical delivery and solution design+ Solutions Architecture Thought Leadership (10%) - Supporting the entire Wrike GTM team in the development and delivery of new services, as well as partnering with Solutions Innovation to ensure that new or revised services are supported from a technical perspective. Additionally, partner with Product to ensure that technical services are supported via API and integrations.+Team Administration (10%) - Allocation of resources, approval of Statements of Work, and resolution of client escalations

Greater Boston Area

The primary responsibility of a solutions architect is to understand and analyze current business processes and provide consultative advice regarding integration and automation to derive value from optimization of manual processes. By taking a value-based outcome approach (versus a scope-based approach) I aim to deliver value to customers at all phases of an engagement.In addition to integration solutions I am also responsible for delivery of data migration services to assist customers in achieving a rapid time-to-value. This process involves analyzing and mapping data structures from incumbent systems into Wrike's data structures using a custom ETL application I have designed and developed using Ruby on Rails and PostgreSQL.

Greater Boston Area

A Solutions Architect's primary responsibility is to understand client business needs from a holistic point of view and then to synthesize those needs into a cohesive strategy encompassing both consultative and technical elements. Projects range from consultation-driven engagements focused on clarifying or developing processes to fully custom code. An understanding of the complete set of internal technical tools was paramount, with the ecosystem including Python, React JS, HTML/CSS, Django, MySQL, SQLite, PostgreSQL, AWS Redshift, AWS DynamoDB, and Git(hub), as well as external ecosystems such as Salesforce.com and integration providers like Cloud Elements.+ Collect and analyze client needs, with an emphasis on understanding the business value of the request + Define scope and timeline for a Professional Services engagement including initial scoping and estimation, drafting of the complete Statement of Work, and incorporation of post-delivery feedback+ Shepherd the client through the Professional Services life cycle maintaining the highest standard of open communication, timeline and roadmap adjustments, and post-deployment support+ Build, test, validate, and iterate on projects with the understanding that in many circumstances the initial solution may represent only the first step in a long-term solutions process

Greater Boston Area

Implementation Consultants are responsible for overseeing the process through which clients implement InsightSquared.+ Manage the implementation process from initial client engagement through ultimate adoption+ Responsible for ensuring that clients meet primary goals quickly by gathering specific requirements, providing best practices consultation, and effectively and efficiently managing project timelines and dependenciesSenior Implementation Consultants manage larger and more complex implementations and are additionally responsible for working with clients or internal stakeholders in advanced capacities.+ Implement and support Slate, InsightSquared's custom report building platform++ Guide prospects and clients through the Slate implementation and adoption process++ Aid in the design and implementation of specific reporting needs using Slate ML and PostgreSQL++ Write documentation including training and educational materials

Boston, Ma

• Sr Customer Analytics and Engagement ConsultantColloquially referred to as CHAPs (Customer HAPpiness), the Customer Analytics and Engagement Consultants are responsible for technical configuration support for new and existing clients. Beyond the basic duties of the CHAPs role, Sr CHAPs are expected to take a leadership role in the development of processes and the ongoing functionality of the Customer Engagement team.+ Work with more complex and technically demanding client configuration+ Maintain the highest standard of customer support and project management• Technical LeadServe as the chief technical resource and representative of the technical aspects of the Customer Success team.+ Lead the development of the technical toolkit used by the Customer Engagement team, including development of both software tools and technical skills of members of the team.+ Maintain a roadmap of technical projects with clear dependencies on and deliverables to other teams+ Serve as the primary conduit for communication between the Product/Engineering teams and the Customer Success team++ Understand the Product/Engineering roadmap and its impact on the ongoing support of clients; provide feedback to the Product team, ensure adequate documentation, and, if necessary, appoint delegates from the Customer Success team to serve as a Launch Team for new features

Boston, Ma

Provide technical configuration support to data analytics clients who use Salesforce, Bullhorn, and various other Applicant Tracking Systems.+ Handle inbound support requests via telephone, ZenDesk support portal, and forwarded requests from internal parties, while focusing on low time-to-first-response and high quality of service+ Conduct diagnostic and configuration support by analyzing data using MySQL, SQLite, regular expressions, Python+ Communicate client feature requests and integrity bugs to the engineering team for resolution+ Provide consultative best-practices recommendations about how to use provider systems, improve data quality/integrity+ Conduct initial configuration for new clients to provide best-in-industry time-to-first-value+ Maintain internal documentation, including developing new support materials and providing support and launch recommendations for releasing new features

+ Data Analysis: Perform data analysis for the aftermarket division and prepare summary reports of the analysis+ IT Support: Assess the technology needs of the entire 100-employee multi-location organization, including computer hardware, printers and multifunction devices, networking hardware, and telecom systems; prepare and implement a strategic plan to maintain, acquire, and deploy these technological resources+ Operations: Pioneered a cross-departmental position to oversee the sale of parts to the service department (26% of annual gross parts sales), reducing order fulfillment time, increasing customer satisfaction, and leading to a 7% decrease in billing cycle time+ Operations: Managed a 45% reduction in zero-sales inventory over an 18 month period while achieving a 22% increase in gross sales and a 2% increase in gross margin during that same period+ IT Support: Led a transition from an aging terminal-based IT infrastructure to a web-based platform during a peak seasonal business period

Office Of Admissions

+ Management: Worked directly with the Outreach Coordinator and Events Manager to manage a staff of 50 Student Ambassadors to coordinate students' course schedules with tour and event schedules to ensure adequate staffing of those events+ Operations: Executed ground-level daily tour and call center operations for an office handling 12,000 annual applications+ Human Resources: Worked with department management to recruit new talent for the Student Ambassador program, including reviewing applications, conducting interviews, and overseeing the training of newly acquired team members+ Marketing: Developed new marketing materials, from conception to completion, working with over 60 local businesses and multiple internal departments

Office Of Admissions

+ Customer Service: Led campus tours and information sessions with groups of 2 to 50 people+ Event Coordination: Assisted with coordinated events and visitation days with single-day attendance ranging from 500 - 5,000+ Public Speaking: Leveraged public speaking experience and interpersonal communication skills to facilitate one-on-one discussions and large Q&A panels with prospective students and their families

Set up and coordinate remote broadcasts at various locations in and around the greater Albany, NY area.

Intern for the morning radio show on WZMR. Duties included writing creative media, participating in the broadcast, and acting as radio talent and stunt man.

— Participated in the executive decision making processes regarding the station’s operation, effecting over 100 organization members and over 250,000 listeners in a 75km broadcast radius— Re-aligned the organization’s programming and internal goals to meet the expectations of the station’s owner (Rensselaer Polytechnic Institute) and sponsor (Rensselaer Student Union)— Maintained relations between the organization and the greater Rensselaer Polytechnic Institute community during the re-alignment period

Ms, Financial Engineering (Quantitative Finance) And Risk Analytics

Full Stack Web Developer Nanodegree, Computer Software Engineering

Full Stack Web Development using Python, Flask, HTML, CSS, and Linux.

Bs, Management

Activities and Societies: WRPI, Sheer Idiocy, the Society of Physics Students, Rensselaer Admissions, Alpha Psi Omega Theater Honors.