Garrick Barnett Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

Greater Denver Area

Key Accountabilities:● Demonstrated galvanizing leadership to globally dispersed team of engineers (India/U.S.); guided 19 direct reports from Data Center, Network, & Collaboration while having oversight of daily Managed Services operations ● Developed standardized procedures aligned with ITIL guidelines, executed initiatives to reach 40% profitability, and facilitated continuous improvement initiatives while handling payroll and $6M in recurring revenueKey Achievements:● Functioned as engagement and strategic direction team mentor; enabled shared ownership/staff accountability● Maintained cohesive work culture with 10% attrition; served as vital member of Governance/DevOps committees focused on identifying risks/improvements within communications, automation/tool use, and OEM relations

Key Accountabilities:● Managed emerging solutions/technology advancements and functioned as collaboration consultant; ensured on-time, accurate, and swift delivery of solutions, as well as compliance with SLAs● Supported 10 account managers/multiple departments during daily operations, cultivated positive partnerships, created presentations, pinpointed sales opportunities, and developed End-User Adoption programs● Coordinated with Project Management units to facilitate project transition, developed quotes/Statements of Work, and guided change management/tech implementation programs for clients● Aided organizational training efforts as expert in technical engineering, solution development, relationship building, and multi-level/cross-functional collaboration ● Partnered with internal stakeholders to form/propose client-centered solutions, and employ KPIs to drive full end-user adoption while providing elite-level customer satisfaction Key Achievements:● Consistently produced accurate service quotes reaching objective of 50% profitability metrics● Championed strategic product collaboration, deployment, and architecture/design methodologies (video, voice, conferencing, & contact center); delivered solutions exceeding client requirements● Generated over $4M Service/Hardware in revenue YoY; managed multiple states across U.S. (Colorado, Wyoming, & Idaho)

Greater Denver Area

Key Accountabilities:● Created professional service activity quotes/Statements of Work, supported pre-sales unit, guided business development, controlled project/labor expenses, and performed recruitment/hiring for Professional Services● Conducted evaluation of profitability measurements, analyzed internal engineering requirements/documentation, and identified areas to boost stability/improve experience for end-users● Functioned as primary contact for key strategic accounts; adept in strategic planning/roadmap development aimed at expanding technologies within company portfolio● Headed Unified Communications & Collaboration practice, directed team of up to 8 engineers operating globally, ensured timely/accurate completion of project responsibilities, and supported internal staff training programsKey Achievements:● Spearheaded initiative to standardize systems which increased overall efficiency and implemented tools to enable collaboration● Directed integration of CUCM, UCCX, CUPS, Presence, Unity/Connection, Expressway C/E, WebEx, Jabber, CUEAC, CCME, CUE, SIP, QoS, and Fax Solutions technologies

Key Accountabilities:● Responsible for oversight of daily operations, internal policy evaluation, and coordinating with CEO to form talent recruitment and retention strategies while coaching Junior Engineers and Managed Services/sales team● Provided solutions to all client inquiries, performed pre-sales scoping, developed apprentice program, and monitored engineer team performance● Relied upon to maintain 40% margin on monthly recurring revenue within Managed Services departmentKey Achievements:● Completely re-engineered sales strategies through execution of highly effective transformation program and implemented Quote-to-Cash procedure increasing organizational efficiency by 25%● Pinpointed areas for spending adjustments reducing IT infrastructure spending by 70% (OpEx); established cost metrics/evaluation process and streamlined expense management leading to $100k decrease in yearly expenses● Produced significant 75% drop in high severity client escalations to senior leadership ● Led migration to Google Apps for Business, employed novel support agreement pricing model structure, and deployed timeline/responsibility for Accreditations monitoring and planning

Austin, Texas Area

♣ Engineering representative responsible for defining ITIL processes and enhancements in the areas of Incident Management, Problem Management, and Change Management. ♣ Principal Engineer for the Strategic Accounts. ♣ Provided technical direction and training sessions for a team of fifteen NOC Engineers.♣ Defined remediation articles and RFO documents for all high priority/severity incidents♣ Oversight of internal teams & Cisco Partners in the implementation & ongoing Day 2 management♣ Served as team lead on the evening shift and supervised five support engineers.♣ Due to superior technical proficiency and customer-handling ability, took temporary technical ownership of accounts deemed sensitive by management.

San Antonio, Texas Area

♣ Escalation support high-tough customers.♣ Created and delivered technical training for junior engineers.♣ Selected by management for the fiber recovery team after demonstrating expert troubleshooting methodologies.

Greater Denver Area

♣ Lead Engineer – Designated lead for Strategic accounts.♣ Point of escalation for field technicians on configuration issues and troubleshooting.