Garrick Barnett Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

Greater Denver Area

• Key Accountabilities:
• Demonstrated galvanizing leadership to globally dispersed team of engineers (India/U.S.); guided 19 direct reports from Data Center, Network, & Collaboration while having oversight of daily Managed Services operations
• Developed standardized procedures aligned with ITIL guidelines, executed initiatives to reach 40% profitability, and facilitated continuous improvement initiatives while handling payroll and $6M in recurring revenueKey.
• Functioned as engagement and strategic direction team mentor; enabled shared ownership/staff accountability
• Maintained cohesive work culture with 10% attrition; served as vital member of Governance/DevOps committees focused on identifying risks/improvements within communications, automation/tool use, and OEM relations

• Key Accountabilities:
• Managed emerging solutions/technology advancements and functioned as collaboration consultant; ensured on-time, accurate, and swift delivery of solutions, as well as compliance with SLAs
• Supported 10 account managers/multiple departments during daily operations, cultivated positive partnerships, created presentations, pinpointed sales opportunities, and developed End-User Adoption programs
• Coordinated with Project Management units to facilitate project transition, developed quotes/Statements of Work, and guided change management/tech implementation programs for clients
• Aided organizational training efforts as expert in technical engineering, solution development, relationship building, and multi-level/cross-functional collaboration
• Partnered with internal stakeholders to form/propose client-centered solutions, and employ KPIs to drive full end-user adoption while providing elite-level customer satisfaction Key Achievements:

Greater Denver Area

• Key Accountabilities:
• Created professional service activity quotes/Statements of Work, supported pre-sales unit, guided business development, controlled project/labor expenses, and performed recruitment/hiring for Professional Services
• Conducted evaluation of profitability measurements, analyzed internal engineering requirements/documentation, and identified areas to boost stability/improve experience for end-users
• Functioned as primary contact for key strategic accounts; adept in strategic planning/roadmap development aimed at expanding technologies within company portfolio
• Headed Unified Communications & Collaboration practice, directed team of up to 8 engineers operating globally, ensured timely/accurate completion of project responsibilities, and supported internal staff training.
• Spearheaded initiative to standardize systems which increased overall efficiency and implemented tools to enable collaboration

• Key Accountabilities:
• Responsible for oversight of daily operations, internal policy evaluation, and coordinating with CEO to form talent recruitment and retention strategies while coaching Junior Engineers and Managed Services/sales team
• Provided solutions to all client inquiries, performed pre-sales scoping, developed apprentice program, and monitored engineer team performance
• Relied upon to maintain 40% margin on monthly recurring revenue within Managed Services departmentKey Achievements:
• Completely re-engineered sales strategies through execution of highly effective transformation program and implemented Quote-to-Cash procedure increasing organizational efficiency by 25%
• Pinpointed areas for spending adjustments reducing IT infrastructure spending by 70% (OpEx); established cost metrics/evaluation process and streamlined expense management leading to $100k decrease in yearly expenses

Austin, Texas Area

♣ Engineering representative responsible for defining ITIL processes and enhancements in the areas of Incident Management, Problem Management, and Change Management. ♣ Principal Engineer for the Strategic Accounts. ♣ Provided technical direction and training sessions for a team of fifteen NOC Engineers.♣ Defined remediation articles and RFO documents for.

San Antonio, Texas Area

♣ Escalation support high-tough customers.♣ Created and delivered technical training for junior engineers.♣ Selected by management for the fiber recovery team after demonstrating expert troubleshooting methodologies.

Greater Denver Area

♣ Lead Engineer – Designated lead for Strategic accounts.♣ Point of escalation for field technicians on configuration issues and troubleshooting.