• Promote quality within imaging services, while ensuring efficient and effective administrative operation and support for a variety of departments that produce medical images.• Coordinates with IT and leadership to reduce costs by pursuing standardization of solutions and processes across all ministries.• Perform payroll, scheduling, evaluations, and manage a team of 23 Imaging Systems Administrators who are geographically dispersed through various states.• Serve as a subject matter expert (SME) to the suite of imaging programs.• Act as a liaison in all medical imaging initiatives• Collaborates with leadership to supervise and direct the activities of the Quality Improvement initiatives and Service Excellence programs.• Provides functional quality governance through formulation, set-up and review of functional metrics, dashboards, strategies and performance goals.• Responsible for oversight of daily operation and monitoring the health of the imaging system(s).• Facilitates high user satisfaction of the imaging system(s) through active monitoring and rounding with end users, support associates, and support and enhance solutions that retrieve, analyze, enhance and exchange digitized medical images.• Assists in the investigation, identification, escalation, and resolution of issues involving imaging systems and engages Information Management (IM) leadership and vendors as necessary.• Participate in and help lead all medical imaging upgrades, conversions, and implementations while coordinating with Information Management (IM) team, leadership, and vendors as appropriate.• Able to read, analyze, and interpret complex documents to identify/interpret technical requirements to technical and non-technical audiences.• Stay abreast of new and emerging imaging technologies.

• Serves as a key onsite IT resource for implementation and support of medical imaging applications at a facility.• Administers and supports PACS, CVIS PACS, and technical medical imaging interfaces and relatedtechnologies (e.g., voice recognition).• Provides second level support as a local medical imaging subject matter expert to resolve incidents or fulfillrequests received from the division Service Desk or other division or facility service resources; provides statuson user issues.• Ensures medical imaging system design, interface functionality, and clinical processes are coordinated andfunctioning effectively.• Performs medical imaging application maintenance and testing.• Provides input to division policies and procedures, and training for medical imaging applications and processes.• Collaborates in Imaging Team’s identification and deployment of medical imaging applications best practices.• Works with the Imaging and Clinical Application Teams to actively promote and implement divisionstandardization, utilization, integration and optimization plans for medical imaging applications.• Collaborates in Imaging Team’s development of standard medical imaging education & documentation.• Delivers hands-on training for medical imaging applications.• Reviews and provides input to Information Security plans regarding medical imaging security requirements.• Provides input regarding roles and access to meet HIPAA requirements on medical imaging applications.• Participates in the testing and implementation of clinical applications where medical imaging applicationsintegrate with those clinical applications.• Coordinates and manages vendor support for medical imaging solutions.• Promotes medical imaging application security and confidentiality and helps ensure compliance.• Participates in configuration of medical imaging modalities.• Participate in special projects as needed and performs other duties as assigned.

• Application security management related to Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), physician dictation systems, and mammography CAD software. • Perform billing reconciliation to make sure the appropriate charges are applied to patient accounts to help Baylor maintain their status as an accountable care organization (ACO).• Educate end users on all supported applications to help them provide the highest levels of patient continuum of care. • Audits of applications to maintain HIPAA compliance. • Accountable for assurance of communication of HL7 messages across various interfaces and various other clinical information systems.• Handle communications of performance metrics related to radiological dictations, physician orders, and statistical information. • Work closely with application support teams, server administrators, network administrators, and database administrators to provide 99.9% uptime of health informatics systems.• Manage various projects to increase return on investments (ROI) and to aid in adoption of new service lines as technologies.• Responsible for calibrating diagnostic monitors to meet FDA, CMS, DICOM, and ACR standards.• Provide desktop PC support, network troubleshooting, and peripheral support (scanners, printers, barcode readers, etc) within the radiology department.• Development of Radiology metric dashboards and daily/weekly/monthly/ad hoc reporting for analysis of modality performance, radiology turnaround times, volume, radiologist performance, etc.• Proficient with Crystal Reports, Power BI, and Excel.• Am an engaged member of the Epic report validation team as BSW Health prepares to transition EMR/RIS environment.• Actively learning Epic Universe reporting and development.

• Provided support to end users relating to hardware and software, computer applications, LAN components and peripherals• Carried out on-site analysis, identification, and resolution of difficult desktop problems for end users• Installed, organized, tested, maintained, checked and troubleshot end user workstations and interrelated hardware and software• Recommended and applied solutions, including on-site repair for remote users

• Application security management related to PACS (Picture Archiving and Communication Systems), physician dictation systems, ticketing systems, and mammography CAD software. • Educated end users on all supported applications to help them provide the highest levels of patient continuum of care. • Audits of applications to maintain HIPAA compliance. • Administrated multiple application servers, database servers, and storage clusters. • Was responsible for the administration of the support ticketing server and application. • Accountable for assurance of communication of HL7 messages across various interfaces and various other clinical informatic systems.• Provided desktop support for entire radiology department; including support for X-Ray equipment, local scanners, and network printers. • Handled daily communications of performance metrics related to radiological dictations. • Managed monitoring software to maintain a proactive response to issues related to our production environment. • Worked closely with application support teams, server administrators, network administrators, and database administrators to provide 99.9% uptime of health informatics systems.

• Provided national email and telephone support as well as local desktop support for two buildings containing approximately 300 employees. • Handled security administration within Active Directory, Exchange servers as well as various other proprietary servers and applications. • Administered the support ticketing server and application. • Maintained departmental Sharepoint websites. • Was in charge of writing all technical documents as well as company used knowledge base articles. • Acted as a liaison between multiple service departments to make sure any issues impacting workflow are handled within predetermined service level agreements. • Was responsible for daily communications between Ameripath and parent company Quest Diagnostics.

• Provided national email and telephone support for customers and dealers of Traxxas products including radio equipment, 2-stroke engines, mechanical functions, software support, and USB peripheral support. • Moderated the community message boards. • Provided IT support as per business needs in addition to my main responsibilities.• Alpha and Beta tested proprietary software aiding in debugging. • Participated in industry trade shows. • Repairs, warehousing/logistics, and engineering. • Was promoted to purchasing manager.

• Provided national phone support providing technical computer and network support. • Was promoted to Team Lead within 6 months. • Was responsible for internal escalations. • Handled statistics, call coaching, disciplinary actions, attendance, and payroll for a team of approximately 30 employees. • Wrote internationally recognized and implemented support documents and support boundaries. • Developed intranet websites that provided troubleshooting flowcharts, knowledge base articles, and escalation processes. • Travelled internationally to open new sites and train new employees. • Achieved zero percent attrition as a technical trainer.

• Helped treat patients received by the emergency room. • Performed CPR, IVs, EKGs, cardiac monitoring, bandaging/splinting, and sutures/staples. • Kept treatment rooms stocked with necessary equipment.