 Successfully implemented an authorized repair network for all major Spa/Hot Tub Manufacturers in the North Texas area. Managed Inventory Control and Logistics for parts distribution. Developed, implemented and monitored programs to maximize customer satisfaction. Resolved customer questions, issues and complaints. Ensured compliance with all Local, State and Federal Laws governing the installation, service and repair of products

 Resolved complicated technical issues for international clients. Specialized in export product lines. Complied with federal, state and company policies, procedures and regulations. Managed logistics and inventory to ensure proper stocking of parts for field personnel. Communicated with customers, employees and other individuals to answer questions and provide technical support. Trained, coached and mentored staff to ensure up-to-date quality technical support for… Show more  Resolved complicated technical issues for international clients. Specialized in export product lines. Complied with federal, state and company policies, procedures and regulations. Managed logistics and inventory to ensure proper stocking of parts for field personnel. Communicated with customers, employees and other individuals to answer questions and provide technical support. Trained, coached and mentored staff to ensure up-to-date quality technical support for clients. Show less

 Created new sales territory covering approximately 25% of the DFW Metroplex by partnering with large retailers such as Wal-Mart and Albertsons for product placement. Created and executed marketing/PR campaigns, including new product introductions and existing product development. Managed inventory control and stock rotation to ensure best quality product with minimal loss

 Successfully became one of the first full-line Toshiba trained and authorized technical engineers in North Texas. Provided customer support to clients for full product functionality and repair. Partnered with internal sales department to provide active leads for customers in need of replacement/upgraded products. Trained, coached and mentored DFW area staff for Toshiba product line integration and support.