Gary Dias Email and Phone Number

- Storage Administrator supporting over 28 different customers with servers on built in several different operating systems. Presented, removed and troubleshot EMC storage issues on Cisco switches.- IT Support Professional supported Hardware, Software, and Engineering server applications for Delphi E&C engineers local and worldwide. System Administrator of Windows 2000, and Windows 2003 servers. Supported Windows 2000/XP, Office 2000/2003 software on Dell and HP computers.- Created technical documentation to improve customer support and minimize computer related downtime issues. Supplied documentation to clients, local and helpdesk support teams.- System Administrator provided local support of 300 Windows 2000/2003 servers for Delphi World Headquarters in Troy, MI.- Technical liaison for EDS, Delphi and HP in server support migration. Reduced communication issues between various support teams in EDS and HP for faster response times to server related issues.- IT Technical Lead for Delphi E&C and Delco Flint site. System Administrator of Windows NT 4.0, Windows 2000, and 2003 servers. Focal contact for Delphi Flint campus in resolving technical issues relating to desktop hardware, software and Windows servers. Made recommendations for server and desktop solutions.•Created and supplied technical documentation to clients, local and helpdesk support teams. Improved customer support and minimize computer related downtime issues. - Created tested environment for patching/updating over 1000 Windows 95/2000 computers for customized Delphi D hardware and software. Provided latest patches reducing security risks and new software upgrades.- Created and supplied technical documentation to clients, local and helpdesk support teams. Improved customer support and minimize computer related downtime issues.Specialties: system and storage administration, project management, technical documentor, team builder