I have been in the IT industry since 1995 and experienced many evolutions of the industry up to and including operating a $10M a year managed services company. I sold my interests in my latest MSP venture to focus solely on helping other businesses succeed through my insights into not only the industry, but in the #1 PSA and RMM tools as well. I have more than 15 years of experience using ConnectWise tools as well as third party tools part of the ConnectWise ECO system. I am dedicated to assisting my clients in leveraging their tools to create a consistent and measurable deliverable to their clients.I have assisted many IT MSPs in implementing ConnectWise tools as well as streamlining existing instances to leverage the full potential of the software so your management team can operate on actual KPI data and not on "feeling".