● Improved data integration and reporting efficiency through automation, enhancing operational processes.● Analyzed data, created dashboards, and provided insights to support strategic growth and innovation.● Communicated with stakeholders, reported project progress, and collaborated across functions to boost operational efficiency.● Worked with IT to resolve technical data integration and reporting challenges, streamlining operations.● Created and maintained documentation and training materials, helped formulate data governance policies, ensuring data quality and compliance.

● Developed a program to identify and accelerate strategic partnerships and acquisitions, driving corporate growth and innovation.● Coordinated with teams to prioritize and implement high-impact projects, enhancing operational efficiency and partner engagement.● Collaborated with sales and leadership to identify and prioritize prospects, facilitating smooth integrations and supporting strategic initiatives.● Crafted sales strategies for key partnerships, optimizing the sales program and improving engagement and success metrics.● Managed client retention strategies, ensuring satisfaction and engagement, and enhanced strategic reporting through data analysis.

● Created proposals to enhance customer retention and satisfaction, focusing on operational improvements.● Negotiated terms and managed relationships to streamline processes, boosting efficiency and success.● Conducted account and financial analysis, resolving client issues and improving processes in a fast-paced environment.● Used data analysis tools and financial models to identify trends and improvement opportunities, supporting continuous process enhancement.

● Supported training and onboarding for sales and specialist personnel.● Oversaw the business solutions team, providing support.● Managed escalations and urgent concerns for current and prospective clients.

● Negotiated and managed vendor contracts, ensuring compliance and favorable terms.● Collaborated with internal teams and external vendors to streamline sourcing processes.● Managed multiple projects, adhering to deadlines and budget constraints.● Conducted cost analysis to identify efficiencies and optimize procurement value.● Maintained strong relationships with vendors and stakeholders to support business objectives.

● Supported corporate leadership, global sales, clients, agents, and vendors.● Coordinated with departments to ensure client-focused, competitively priced solutions.● Developed and implemented training tools and process documentation.

● Conducted cost analysis, reviewed vendor invoices, and ensured telecommunication pricing adhered to contractual rates.● Interacted with external agents, customers, third-party vendors, internal sales representatives, and provisioning staff.

● Ensured customer billing adhered to contractual requirements.● Communicated with internal and external representatives to resolve disputes, inquiries, and complaints, maintaining strong client relationships.● Managed account portfolio and resolved balances on past-due accounts.