Patrick Mckay Email & Phone Number

Texas, United States

Dallas-Fort Worth Metroplex

• Improved data integration and reporting efficiency through automation, enhancing operational processes.
• Analyzed data, created dashboards, and provided insights to support strategic growth and innovation.
• Communicated with stakeholders, reported project progress, and collaborated across functions to boost operational efficiency.
• Worked with IT to resolve technical data integration and reporting challenges, streamlining operations.
• Created and maintained documentation and training materials, helped formulate data governance policies, ensuring data quality and compliance.

Dallas-Fort Worth Metroplex

• Developed a program to identify and accelerate strategic partnerships and acquisitions, driving corporate growth and innovation.
• Coordinated with teams to prioritize and implement high-impact projects, enhancing operational efficiency and partner engagement.
• Collaborated with sales and leadership to identify and prioritize prospects, facilitating smooth integrations and supporting strategic initiatives.
• Crafted sales strategies for key partnerships, optimizing the sales program and improving engagement and success metrics.
• Managed client retention strategies, ensuring satisfaction and engagement, and enhanced strategic reporting through data analysis.

Dallas-Fort Worth Metroplex

• Created proposals to enhance customer retention and satisfaction, focusing on operational improvements.
• Negotiated terms and managed relationships to streamline processes, boosting efficiency and success.
• Conducted account and financial analysis, resolving client issues and improving processes in a fast-paced environment.
• Used data analysis tools and financial models to identify trends and improvement opportunities, supporting continuous process enhancement.

Dallas-Fort Worth Metroplex

• Supported training and onboarding for sales and specialist personnel.
• Oversaw the business solutions team, providing support.
• Managed escalations and urgent concerns for current and prospective clients.

Dallas-Fort Worth Metroplex

• Negotiated and managed vendor contracts, ensuring compliance and favorable terms.
• Collaborated with internal teams and external vendors to streamline sourcing processes.
• Managed multiple projects, adhering to deadlines and budget constraints.
• Conducted cost analysis to identify efficiencies and optimize procurement value.
• Maintained strong relationships with vendors and stakeholders to support business objectives.

Dallas-Fort Worth Metroplex

• Supported corporate leadership, global sales, clients, agents, and vendors.
• Coordinated with departments to ensure client-focused, competitively priced solutions.
• Developed and implemented training tools and process documentation.

Dallas-Fort Worth Metroplex

• Conducted cost analysis, reviewed vendor invoices, and ensured telecommunication pricing adhered to contractual rates.
• Interacted with external agents, customers, third-party vendors, internal sales representatives, and provisioning staff.

Dallas-Fort Worth Metroplex

• Ensured customer billing adhered to contractual requirements.
• Communicated with internal and external representatives to resolve disputes, inquiries, and complaints, maintaining strong client relationships.
• Managed account portfolio and resolved balances on past-due accounts.