Gary Goldstein Email and Phone Number
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A diligent, and detail focused Operations Management professional with expertise in all aspects of operations, including relationship management, project management, new technology implementation, finance and budget. Demonstrated success in executing project management techniques to optimize processes and streamline operations; thrives in pressurized customer focused situations, ensuring strict techniques and quality standards are consistently upheld and adapting to changing demands with pragmatism; Operations Manager Leader with over 18 years of experience that has transformed high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success; extensive experience providing expert, hands-on strategies as well as the successful oversight of an established winery and three start-up brands; currently looking for a new career opportunity( as a Operations Manager or Call Center Director or Customer Success Manager) that will exceedingly give me an opportunity to work in a progressive and challenging environment with an innovative company or organization.
Easton Coach Company
View- Website:
- eastoncoach.com
- Employees:
- 120
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Operations ManagerEaston Coach Company Oct 2022 - PresentNorristown, Pennsylvania, United StatesCreate monthly invoicing for services rendered to be submitted to clients.Responsible for recruitment, hiring, and onboarding of staff.Manage daily and long-term planning to create initiatives that further the company’s overall goals. Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities. Assess and analyze departmental budgets to find ways to minimize expenses and optimize profits. Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives. Communicate with senior officials about shifting company priorities and projects. Identify potential problems and points of friction and work to find solutions to maximize efficiency and revenue. Identify opportunities to expand or shift course to take advantage of changes in the market.
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Substitute TeacherSubstitute Teacher Service, Inc. Aug 2022 - Sep 2022Montgomery County, Pennsylvania, United States -
Substitute TeacherGwinnett County Public Schools Jan 2022 - May 2022Responsible for providing classroom instruction and maintaining classroom management in the absence of the teacher of record.Conduct behavior management strategies developed by the teacher of record.Organize learning environment to maximize student time on task.Maintain behavior which is conducive to learning.Encourage students to develop positive self-concepts. -
General ManagerTransdev North America Apr 2021 - Aug 2021Atlanta, Georgia, United StatesProvided oversite of Centralized Scheduling, Dispatch and Eligibility Services for Metropolitan Atlanta Rapid Transit Authority (MARTA).Served as the Contractor’s primary point of contact for the Contract and for Contract performance. Successfully maintained meeting call center SLA of answering calls of 95% or better.Managed contract compliance and client relationship.Developed and managed the operational budget.Performed scheduling, performance evaluation, and staffing responsibilities for the management staff of the facility. -
Healthcare AdvisorOptum Jan 2021 - Apr 2021Responsible for addressing member issues, questions, concerns, and see them through to resolution.Assisted members with medical and pharmacy benefits, medical plan overview, behavioral health inquiries, claims, provider search and prior authorization.Provided education to members to assist in understanding benefits, terminology, claim resolution and Explanation of Benefit interpretation.Served as an advocate by responding to, resolving and escalating complex claim issues with internal and external resources. -
Warehouse Production AssociateAmerican Tombow, Inc. Apr 2019 - Aug 2020Suwanee, Georgia, United StatesResponsible to assembling and packaging products for shipping to client distribution centers. -
Background ActorVarious Casting Agencies Feb 2017 - Jan 2020Atlanta, Georgia, United StatesI served as a background Actor and Stand-In for over 35 Movie and Television Productions.
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Director Of Operations Group Health Medicaid TransportationOne Call Oct 2018 - Mar 2019Jacksonville, Florida AreaResponsible for call management, organized employee schedules and ensured client contractual objectives were being met.Assisted in implementation of contract for non-emergency transports for Florida Medicaid membership for ACHA contracted Health Plans.Supervised call center staff including middle management, team leads, and operators Provided coaching and mentoring to supervisors and team leads to ensure KPIs were being met.Participated in On-boarding and Off-boarding of staff to ensure staffing levels were in-line with staffing plans to meet contract standards.Built rapport and trust with client in meeting contractual standards.Tracked and reported operations center performance against objectives and goals.Assisted with development of policies and procedures to insure alignment of contract standards. -
Operations ManagerMission Critical Delivery Solutions, Inc. Apr 2018 - Oct 2018Greater Atlanta AreaManaged all phases of recruitment to ensure staffing levels to meet needs of the operation.Trained staff on all policy and procedures to maintain excellence standards required by clients.Oversaw day to day operation of courier drivers for delivery of critical medication in a safe and timely manner to skilled nursing homes, memory care centers, group homes and specialized rehabilitation centers. -
General ManagerLogisticare Mar 2012 - Jan 2017Greater Atlanta AreaManaged Georgia Operations call center for non-emergency transports for Medicaid and Medicare Advantage members.Oversaw implementation of contracts for Managed Care Organization Medicaid and Medicare Advantage Member benefits across six states between 5 Health Plans.Performed Complaint Management while maintaining excellent relationships with clients and subcontractors while meeting performance standards and financial goals.Ensured that all clients’ Service Level Agreements (SLA) were met, tracked, analyzed, and developed action plans for KPIs to detect positive or negative trends and encourage improvements.Led and directed direct reports and a workforce across multiple locations. Participated in On-boarding and Off-boarding of staff to ensure staffing levels were in-line with staffing plans to meet contract standards.Developed and implemented succession plans for operations leadership team.Managed a P&L for the Georgia operations with top and bottom-line responsibility, achieved positive EBITDA all fiscal years in this position. Prepared and provided monthly operational reports to clients and corporate office. -
Director Of OperationsLogisticare Jan 2009 - Mar 2012Greater Atlanta AreaLed and directed workforce of 4 direct reports and 15 team members across 2 sites, Georgia and Arizona. Managed a market P&L with bottom-line responsibility and annual revenue of over $8M.Oversaw implementation of NEMT contracts for Managed Care Organization transportation benefits across six states.Prepared and provided monthly operational reports to clients and corporate office.Handled recruitment and contracting negotiation of new transportation providers.Ensured existing network met credentialing standards set by client agreement
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Corporate Director Of Provider Claims OperationsLogisticare Jan 2007 - Jan 2009Greater Atlanta AreaPlayed a key role in the consolidation of operations from ten locations to three.Led and directed a workforce of 3 direct reports and 100 employees in three claims centers (Georgia, Arizona, Virginia).Provided direct oversight of the corporate claims operations with direct reporting to CEO.Standardized company claims policies and procedures.Implemented quality assurance standards for claims processors; achieved 97% accuracy rate. Assisted in the development of web-based claims system.Served on corporate Policy and Procedure committee.Mentored and assisted project leaders in the implementations of new statewide NEMT programs in five states.
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Assistant Director Of OperationsLogisticare Jan 2003 - Jan 2007Greater Atlanta AreaLed and directed a team of 3 direct reports and 65 employees.Managed Call Center Operations with an average monthly call volume of 50,000 calls per month.Ensured the performance of operations center met or exceeded client Service Level Agreements.Prepared and provided monthly operational reports to clients and corporate management.Conducted Quality Advisory meetings with stakeholders and clients to review service level feedback.
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Financial ManagerLogisticare Dec 2001 - Dec 2002Greater Atlanta AreaLed a team of 30 staff members in the Billing department, including full control of an operational budget.Implemented turnaround time billing verification standards for billing processing staff.Created policy and procedures to meet client expectations.Provided resolution for providers' billing issues.
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Various Professional And Managerial Capacities.Aetna, A Cvs Health Company Aug 1992 - Sep 2001Blue Bell Pa / Alpharetta GaVarious management and non-management experience including; Office Manager Budget and Purchasing consultant, Regional Training, Underwriter and Rating analyst, Sales and Marketing Support and Customer Service Representative.
Gary Goldstein Skills
Gary Goldstein Education Details
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Health And Physical Education/Fitness
Frequently Asked Questions about Gary Goldstein
What company does Gary Goldstein work for?
Gary Goldstein works for Easton Coach Company
What is Gary Goldstein's role at the current company?
Gary Goldstein's current role is Operations Manager Leader with 20 plus years of experience that has transformed high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
What is Gary Goldstein's email address?
Gary Goldstein's email address is ga****@****lum.com
What is Gary Goldstein's direct phone number?
Gary Goldstein's direct phone number is (770)-907*****
What schools did Gary Goldstein attend?
Gary Goldstein attended Penn State University.
What skills is Gary Goldstein known for?
Gary Goldstein has skills like Transportation, Budgets, Customer Service, Contract Management, Sales, Microsoft Office, Proposal Writing, Leadership, Training, Insurance, Invoicing, Database Administration.
Who are Gary Goldstein's colleagues?
Gary Goldstein's colleagues are Marilyn Rosario, Stacey L. Douglas, Dajah Williams, Ola Ahmed, Dory Nordlinger, Amahd Samuel, Bruce Simmons.
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