Hello everyone! I'm Gary, an action-oriented and results-driven professional with extensive experience in evaluating up-selling opportunities, boosting contract profits, and administering end-to-end delivery of assigned services to accomplish organisational objectives.Throughout my career, I have remained a resourceful professional with a record in developing and maintaining service delivery plans, providing inputs to Service Level Agreements, and negotiating third-party contracts for supporting delivery. As a detail-oriented individual with a passion for excellence, I am adept at reviewing and updating service units, and translating high-level designs from business cases into work packages, whilst maintaining high levels of customer satisfaction.What makes me stand out are my solid skills in delivering information to users and customers regarding services and responding to staff feedback. Moreover, I am proficient in MS Office Suite, Microsoft Power BI, ServiceNow, and Salesforce.I believe that my experience and progressive career path will be helpful in achieving the main objectives of your organisation. I am looking for new challenges and opportunities to employ my technical skills and experiences at a higher strategic level.With the aforementioned abilities, I am confident that I will be the best match for the needs of your company. Should you have any further questions, please do not hesitate in reaching out to me at gary.gray70@gmail.com