PROFILEI am a highly experienced and commercially aware Business and IT Professional, with a proven track record of delivering projects in many areas. I have a strong focus on the needs of the business resulting in my ability to deliver high value, fully integrated IT solutions. I can manage a diverse portfolio of IT projects. I am also a highly motivated individual with excellent interpersonal communication skills and the ability to develop strong structured teams. I am a clear and strategic thinking individual adept at crisis management, service delivery, trouble shooting, change management and competitive negotiation. Unswerving belief that delivering customer service excellence is not only fundamentally the right thing to do but highly profitable for organisations. Understanding the balance between developing systems and managing change to specifically match the needs of the business now and in the future.Management experience • In house IT staff both technical and development• 3rd party staff and service providersProject management background• Prince2 practitioner qualified• A complete understanding that rigid adherence to project methodologies must not conflict with the often quirky nature of businesses. • Experience in leading multiple project and programme teams • Acting as an internal consultant with some very senior stakeholders in the business • Act as interface between the technical team, project teams and broader business stakeholder.Software development methodology • Agile approach• Waterfall conceptEcommerce• Ecommerce system design and implementation • Implementation of consolidated Ecommerce solutions with external managed service providersExperience in ITIL Service Management• ITIL V3 2011 foundationBusiness Intelligence• Data warehousing; Infor; QlikView ; RJ Metrics