Gary Adams Email & Phone Number

Columbia, Sc

Supervises the District Transportation Department to ensure that students are transported to and from school in a safe and efficient manner. Coordinates after school and summer programs with District hub supervisors ensuring compliance with schedules, District policies and state laws. Makes arrangements for bus and equipment inspections, maintenance and repairs as needed; maintains required paperwork. Monitors radio dispatch for after school and summer programs. Assists with training/safety projects for employee and student safety and procedures. Administers personnel requirements, investigates accidents, plans schedules/routes, coordinates vehicle repair. Reports to the Director of Special Needs Transportation.

Columbia, Sc

Manage the daily service desk operations for the University of South Carolina Columbia, SC.The Service Desk Manager responsibilities included: • Leading client facing communication to deliver best in class service• Chairing the daily operational review meetings• Ensured quality services are performed to the agreed Service Level Agreements • Established strong service relationships with the USC business unit leads• Responsible for the strategic direction for the service desk • Deliver operational excellence at the highest level• Ensures the program communicates and delivers advanced industry best practices of installations, adaptions, configurations or enhancement of advancement products or software packages.

Columbia, South Carolina Area

Provide strategic planning and initiative management in support of CenturyLink’s Managed Security Services Program (MSSP). Led the transformation of the State security service areas to the CenturyLink (MSSP) model. Manage the daily security operations for the State of South Carolina.

Richmond, Virginia Area

Manage the daily IT operations for CarMax at their headquarters in Richmond Virginia.The Service Delivery responsibilities included: • Leading client facing communication to deliver best in class service• Chairing the daily client operational review meetings• Ensured quality services are performed to the agreed Service Level Agreements • Established strong service relationships with the CarMax business unit leads• Managed change management process for the client• Managed the incident/problem management process• Managed and mentored global support teams to deliver operational excellence at the highest level

Blythewood, Sc

Instrumental in creating and successfully maintaining ongoing operations for the Regional Delivery Center in Blythewood, SC. The center provides an onshore solution for clients requiring US Citizens to support IT operations. Successfully grew the center from 3 to over 200 IT engineers. Key Essentials and Accomplishments:• Guided the mission and steered the center appropriately to be both agile and in alignment with strategic initiatives of the company• The face of the organization to visiting and potential clients• Monitored performance measures towards meeting and exceeding established SLA targets• Trained, coached and enabled the development of staff through effective performance management• Achieved ISO27001 Security, ISO20000 Service Management and ISO9001 quality certifications for the center• Managed ongoing partnerships with business stakeholders, maintaining knowledge of business operations, technology support requirements, and priorities• Guided service delivery teams composed of Technical Team Leads, Client Relationship Managers and Technical Engineers• Established and managed compliance with regulatory requirements, ITIL best practices, and policies and procedures

Global

Supported a vast portfolio of internal applications that ran core CSC business operations, Lotus Notes, Financial Systems, CSC Portal, Change Control, Anti-Virus, Human Resources Systems, etc. Responsibilities included: • Chaired Global Change Control Review Board • Chaired Daily Services Review meetings to ensure best practices and methodologies were followed• Managed operational governance for core ITIL processes• Oversaw the Global IT Service Catalog• Guided the Global Service Level Agreements• Maintained highly reliable and available infrastructure to support the business• Monitored metrics to measure performance and availability• Empowered project managers and methodologies to ensure projects were delivered on schedule and budget

Mba, Technology Management, 3.93 Gpa

Bachelor'S Degree, Business Administration And Management, General, 3.2 Gpa