Gary Johnson Email & Phone Number

Waterville, ME, US

Waterville, Maine, United States

Operational Excellence:-Drove a $20 million revenue growth and consistently exceeded sales targets through strategic operational enhancements -Delivered a 29% reduction in operational inefficiencies by addressing process gaps and risks, significantly improving overall productivity. -Identified and mitigated potential risks related to customer supply.

Experienced Client Executive/Sr BPO Operations Manager (iQor, Sutherland, Alorica) with a proven track record of driving success in managing client relationships and exceeding revenue targets. BPO Strategic Leadership:-Collaborate with cross-functional teams to align partner service delivery strategies with corporate goals, contributing to a 15% increase.

Maine, United States

Senior Business Analyst Manager with a proven track record with operational efficiency through data-driven insights Passionate about leveraging analytics to drive organizational success.BPO Strategic Leadership:-Develop and execute a strategic vision and roadmap for partner service delivery, aligning with T-Mobiles overall business objectives and key.

Dedicated Call Center Supervisor with a proven track record of leading high-performing teams and delivering exceptional customer service. Passionate about coaching and mentoring team members to achieve their full potential while exceeding operational goals.-Over 5 years of experience in call center management, overseeing teams of 20 representatives, and.

Conferred with customers by telephone or in-person to provide product or serviceinformation.Responded to telephone inquiries and complaints following standardoperating procedures.Addressed customers courteously using suitable methods andproblem-solving skills.Resolved escalated customer issues quickly and efficiently whileadhering to company.