Gary King Email & Phone Number

Thousand Oaks, California, United States

Newbury Park, Ca

Manage 6 field service / installation technicians; scheduling daily work shifts and contracted monthly service visits, service calls and installation projects; maintain inventory of product on service trucks and warehouse; responsible for documentation of system configuration, layout and installation details; customer satisfaction, scheduling visits and follow up contacts.

Camarillo, Ca

Drive vehicles such as vans or town cars to transport clients from base to passenger pick-up location to requested drop-off location such as airports, hotels, medical offices, etc. Assist disable and elderly passengers into and out of vehicle; Secure passenger wheelchairs to restraining devices to stabilize wheelchair during trip; Identify and resolve problems in a timely manner; Manage difficult or emotional customer situations with reason and care; Solicit customer feedback to improve service; Meet service and time commitments; Focus on problem solving; Maintain radio contact with dispatcher; record trip details and secure monies received from passengers; Observe safety and security procedures; Obey all traffic laws; Treat people with respect and inspire trust of others; Work ethically and with integrity.

Pierce Brothers Valley Oaks, Westlake Village

Provide outstanding face to face customer service and care to clients at a very difficult time in their lives. Requires empathy, caring, calmness and anticipation of needs. Set up and conduct services based on client and arranger instructions. Create environment suitable for the occasion with available resources. Dynamic conditions dictate the need for calm and flexible but flawless and professional execution of service. Provide leadership and instruction to assistants. Requires extreme care and attention to details. Strict adherence to documentation and chain of custody procedures. Responsible for delivery of casket for services at remote locations, interaction with various clergy and religious customs along with conducting or assisting funeral services, setup and delivery of floral arrangements and mementos as requested by client.

Overall responsibility for corporate and branch MPLS data network and Cisco VoIP Network. Duties include vendor contract and billing management for voice, data, cellular, Cisco SmartNet, DR co-location and other services. Worked with branch administrators and telephone companies to reduce monthly costs for services and identify and correct fraudulent charges. The primary contact for installation of corporate, branch office and job site voice, data service, cabling and phone system needs.

Converted 176 FedEx World Service Centers into FedEx Kinko’s Shipping Centers in just 4 months. This multi company project involved vendor oversight and management of network design, hardware selection, telecommunication service installation coordination and post installation support. Built Kinko’s digitally interconnected 1,200 branch WAN. The network was centrally managed by a new NOC and connected to the internet over high speed secure IP links. The project was completed in just 18 months; network consistently exceeded 99% availability. This capability enabled the company to deploy new revenue generating e-commerce products, enter into the commercial managed services business, reduce production costs, and improve customer satisfaction levels.

Responsible for 17 network staff positions; directing work assignments; assuring project deliverables; conducting performance appraisals. Interfaced with internal clients in gathering requirements for project feasibility, design and capabilities; providing management reports on project status, costs and milestones.

El Segundo, Ca

Liaison to the domestic and worldwide business units of Mattel Toys for engineering and implementation of technology projects. Responsible for worldwide Newbridge based voice and data network. Project manager for a 2,400 station category 5 high speed LAN cable system. Installed wireless networking technology on forklifts to reduce pick time at distribution centers. Deployed international voice, fax and data networks over managed WAN. Implemented LAN administrator groups and a department newsletter. Implemented a videoconference network utilizing international ISDN services enabling designers and engineers to better collaborate on projects, reducing time to market.Developed bandwidth on demand products enabling telecommuting and remote access.Project Manager for an 11 country European Frame Relay network utilizing British Telecom networking facilities, Newbridge multiplexers, ISDN backup and Cisco 2500 and 4500 series routers.

Computer Hardware And Maintenance, Computer And Information Sciences And Support Services

Education record