Gary Lee Email & Phone Number

Austin, Texas Area

Austin, Texas Area

Looking for opportunities

Currently looking

• Report analyst – generating daily reports for call center.• Generated detailed reports using SQL in Hyperion and Excel• Created batch jobs to process data for enrolled programs• Debugged/corrected failed batch jobs• Confirmed data integrity and connectivity• Initial client contact to troubleshoot and request delinquent data• Provided remote technical support for Microsoft Live Meeting, troubleshooting installations, connectivity, firewalls, operating systems, and user… Show more • Report analyst – generating daily reports for call center.• Generated detailed reports using SQL in Hyperion and Excel• Created batch jobs to process data for enrolled programs• Debugged/corrected failed batch jobs• Confirmed data integrity and connectivity• Initial client contact to troubleshoot and request delinquent data• Provided remote technical support for Microsoft Live Meeting, troubleshooting installations, connectivity, firewalls, operating systems, and user training issues• Monitored incoming problem calls from State of Texas offices and forwarded jobs to correct departments for resolution.• Project Management of software upgrades, migrations, tool development, server migrations as well as new client requirements, education and production. • Worked with clients/users to help generate efficient and cost effective user-end troubleshooting guides for library tool issues.• Generated bulletins and broadcasts to provide customers with a warning of upcoming outages and upgrades.• Generated end-user documentation for in-house and out-sourced tools.• Negotiated and coordinated with customer group leads and management for maintenance outage windows.• Presented tool over-view to both technical and non-technical personal as well as two-way translation for both technical and non-technical audiences.• Managed helpdesk support team• Produced and maintained internal procedural documentation to maintain ISO compliancy.• Produced customer facing tool documentation• Coordinated inter-departmental activities• Member of operations team that provided support for software libraries• Tested and maintained large mainframe systems • System test, build and refurbished Personal Computers distribution Show less