- Coordinate responses for customer InfoSec inquiries, data privacy questionnaires, annual security audits, and proposals - Work closely with cybersecurity, DevOps, and product teams to produce clear and concise customer-facing content - Manage knowledge base for multiple SaaS products, including technical, functional, and security Q&As- Write and revise a wide variety of content to ensure knowledge base is up-to-date, accurate, and aligned with the company voice- Produce high quality proposals for prospective SaaS customers by demonstrating a technical and empathetic understanding of customer needs and pain points

Created and maintained end-user software help documentation, including step-by-step instructions, tutorials, and FAQs. Published weekly blog posts on eCommerce and created/revised digital marketing content, such as landing pages and product feature pages. Helped grow brand awareness and maximize reach through social media content as well as email newsletters.

Copywriting, SEO, blog content, Amazon & eBay listings management on a freelance basis

Authored a feature magazine article for DiscGolfer--the official quarterly publication of the Professional Disc Golf Association