Practice Director, Americas
CurrentPeople who know me would tell you I am a focused, loyal, pragmatic professional in how I execute. My paradigm centers around the concept of building cohesive teams that execute consistently for results. The goal is to provide an environment to foster and optimize people’s talents that ultimately lead to value for themselves, for their employer, and for their customers.I currently lead a regional, product focused, professional service (PS) organization in delivering highly successful customer implementations in both SaaS and on-premise environments while maintaining steady revenue and margin growth. By driving customer success through a clear, success assured vision we can more quickly and confidently drive additional software sales and rapid customer success with none of the sales barriers that embedded PS organizations often introduce. The value is in the results:As a BUSINESS BUILDER, I am part of a team functioning at the top 1% of benchmarks with consistent profit margins and high average revenue per head.As a VALUE CREATOR, I help drive the development and evolution of delivery approaches for rapid customer impact in a SaaS world with less than 1% implementation failures, ~60% of revenues from repeat business, and ~90% customer retention.As a COACH, I foster and mentor people to develop high-functioning teams with standardized methods and practices, leading to ~90% employee retention with most team members staying for a decade and more.As a PARTNER, I help guide our internal teams and our customer stakeholders in finding creative solutions to barriers to success through service delivery and customer relationship value streams.
