Gary Payne Email & Phone Number

United Kingdom

Crawley, England, United Kingdom

Mainly project, architectural, and governance related infrastructure role with a small emphasis on assisting with troubleshooting major issues as an SMEResponsibilities:• Design, implement, and document core IT infrastructure solutions, applications, and services• Work with project teams and Enterprise Architecture guidelines to support the design and deployment of technology• Work with suppliers to prove new technologies and solutions, showcase to the business where appropriate• Build effective working relationship with operational third-party teams and act as a go to point for governance and architectural advice• Act as a change approver for all Infrastructure related changesNotable technologies used within the last few years:Active Directory Domain Services:* Upgrade including prepping recovery plan and testing* Group Policy review and implementing security best practices using resources such as CIS* Syncing identities from HR system using MIM, and to Azure using Azure Connect* Certificate Services for deploying to endpoints for remote accessAzure * Office 365 migration * Managing MFA for remote access to VPN and Citrix StoreFront (NetScaler)* Managing authentication for third party applications to avoid multiple identitiesCitrix* Building Citrix farm using separation for different users / applications as appropriate* Creating dedicated Group Policy to enforce correct behaviours* Integration with NetScaler for remote access * Design method to enable server management through dedicated admin servers to meet InfoSec requirements

Crawley, England, United Kingdom

Third line infrastructure role supporting all aspects of core infrastructure and escalation point for helpdeskResponsibilities:• Escalation point for 1st and 2nd line support team• Maintain IT infrastructure including Active Directory, Exchange, SharePoint, VMware, server hardware and backup software amongst many others• Liaise with internal and external support teams and customers• Monitoring including an on-call component• Research and implement small projects including documentation

Crawley, England, United Kingdom

First & Second line helpdesk roleResponsibilities:• Part of a customer focused 1st and 2nd line support team• Resolution of incidents as well as proactively identifying solutions to known errors• Correct initial diagnosis of reported faults so that the relevant internal or external support resources are notified• Subsequently managing the escalation and updating of affected users as required