• Inspire team performance daily using proven behavioral-based coaching, motivation, and management methodologies recognized for increasing sales revenue• Led a team of 5 to ensure the smooth operation of the store and provided exceptional customer service by ensuring all associates were trained in company policies, procedures, and best practices.• Managed daily operations including staffing levels, scheduling, safety & loss prevention initiatives, merchandising strategies, and inventory control.• Ensured that associates are properly trained on new products or services as well as existing ones to maximize sales opportunities for both customers and the business.• Participated in community outreach programs designed to promote awareness about our brand through various marketing channels such as social media platforms, local events, etc.• Developed effective working relationships with other managers, supervisors, customers, vendors, etc., within the organization’s structure.• Applied retail KPI knowledge to make strategic commercial decisions that lead to exceeding sales targets by 10% a quarter, achieving the best performing store award 3 times.

• Managed a team of 10 employees, including scheduling their time, training organizing weekly rates and handling holiday requests and illness issues• Reduced operating costs by negotiating better deals with vendors, reducing supply consumption and cutting unnecessary expenses• reduced inventory by 15% through improved forecasting and inventory management, resulting in increased customer satisfaction and reduced costs.”• Supervised data entry, freight deliveries, negatives, and pack away procedures• Ensured Shop organization and stock room upkeep, presentation, and organization issues are addressed in a timely manner• Maintained inventory at levels established by the Manager to meet customer needs within established inventory goals.• Ensured that all associates are trained in their job duties and responsibilities according to company standards.

Non-food Manager• Supervised 6 employees as team leader for the Non-food department.• Organized tasks and set deadlines for the team.• Listen to team members’ feedback and resolve any issues or conflicts.• Recognize high performance and reward accomplishments, Encourage creativity and risk-taking.• Meet warehouse operational standards by contributing warehouse information to strategic plans and reviews.• implemented production, productivity, quality, and customer-service standards; resolving problems.Grocery Manager• Managed and supervised a team of 10 personnel during the day-to-day operations.• Managed daily operations of the grocery store to meet store goals.• Followed and enforced store policies, security measures, and customer service standards.• Provided excellent customer service for sales growth, which increased sales by more than 20%.• Developed a positive shopping experience and ensure customer satisfaction.• Evaluated performance of each staff and provided appropriate feedback.• Perform inventory control to avoid overstock and low stock and manage product storage and rotation activities to reduce spoilages and damages.Clothing Manager• Supervised a team of 6 employees during the day-to-day operations.• Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.• Rotated merchandise and displays to feature new products and promotions.• Performed investigations on market flow to identify seasonal trends and forecast consumer needs

• Supervised 2 team members in daily operations.• Maximized profitability through superior customer service, effective and prompt communications and follow-up on all pending matters with the customer.• Applied effective sales plans, increasing total sales on average by 10% each year.• Provided coaching and ensured that associates are properly trained on new products or services as well as existing ones to maximize sales opportunities for customers.

daily running of the cook/ homewares dept. some stock management, merchandising.