Integrated facilities account management of highly regulated nuclear environment creating a new brand to drive a new culture.Main Responsibilities: • Responsible for managing the annual £50Million budget plan, ensuring it reflects an accurate financial picture • Accountable for all P&L activities • Ownership and responsibility for the operational delivery and facilities management of the Mitie Sellafield portfolio across all sites • Accountable for overall service delivery and day to day operations • Responsible for overseeing and managing the delivery model working closely with the strategic management team and other support functions across the business• Effectively manage all HR issues and all industrial relations management for over 650 staff Responsible for creating an open and honest working environment that stimulates, promotes equality of employment, rewards/ celebrates successes and constructively learns from mistakes• Responsible for pro-actively managing H&S, through ensuring we provide a safe working environment, engendering & maintaining a safety driven culture, ensuring all legislative & company policies, processes and procedures are adhered to • Thoroughly understanding the fundamentals of the client’s business, sub-contractors and major stakeholders, managing and influencing senior-level client contacts and maintaining positive working relationships • Responsible for all commercial account negotiations • Support the development of new Mitie sales when required, ensuring continuous company growth • Responsible for all client and stakeholder meetings and operational reviews with the client to provide feedback on all aspects of performance and innovation • Responsible for maintaining client confidence and respect • Innovation: overall operational management and leading an innovations forum and ensuring continuous performance improvement

General Manager for IM Services across multiple clients.Main Responsibilities:• Liaised with multiple key stakeholders and clients • Developed strategy and the implemented initiatives and goals seeing them through to a successful conclusion. • Managed clients proactively, ensuring their expectations were exceeded, and effectively communicated all client needs and business opportunities within the division • Ensured Business continuity plans are in place • Ensured Contract Reporting is delivered • All budgetary, commercial, and P&L responsibilities for portfolio of clients • Responsible for optimisation of services • Efficient financial management of client business within agreed budgets providing clients with a financial breakdown and information as required. Defined and delivered service delivery plan • Ensured high levels of customer satisfaction, managing and monitoring • Responsible for recruitment and management of subordinates, and personal development, reward and recognition, appraisals, health & safety, and communication of shared goals

Main Responsibilities:• Managed all regional FM activities within the agreed budget / margins for North East clients Monitored safety performance and productivity levels seeking continuous improvement Developed the regional management structure to meet the ongoing needs of the business and our clients (public and private sector) • Attended and participated in monthly operations meetings held by the Managing Director • Conducted regular progress meetings with all direct reports as required and ensure that all toolbox talks are delivered effectively as directed • Monitored and reported on progress of work to the clients as required and maintained regular contact with all clients to ensure the smooth implementation of work • Continually implemented service improvement to safety rules and procedures, method statements and risk assessments. • Managed and resolved any client complaints. • Undertook role of Authorising Officer under Company competency procedures.