Gary Savoie Email & Phone Number

Worcester, Ma, Us

Burlington, Massachusetts, United States

- Helping to build the product management community and nurture collaboration across CRM teams and business units- Communicate the value of newly released functionality across internal and external stakeholders to ensure feature adoption- Manage the product backlog with user stories through progressive refinement applying business prioritization, solution approach, and technical delivery considerations- Working with stakeholders and development teams to define problems and desirable solutions- Implementing SAFe Agile practices for the team, allowing greater predictability of capacity, velocity, and value delivery- Prioritizing work across competing projects while managing to budget and capacity constraints

Hopkinton, Massachusetts, United States

Franklin, Massachusetts, United States

Quincy, Ma

- Delivery Lead for Digital Collaboration Strategy project, which includes full delivery of SharePoint, Teams, OneNote, and Whiteboard collaboration stack across entire company- Co-manage team of 30 with 8 direct reports across a wide variety of technologies- Responsible for all of production support across a breadth of technologies: mainframe,service buses/micro services, ETL, RPA, RTR, and agency facing portals- Experienced with vendor risk management and maintaining budgets- Leading Agile Transformation within IT and Business units to reduce delivery timelines, increase solution quality, and improve solution responsiveness to business needs

Quincy, Ma

- Lead architect for MS Dynamics 365.- Create Unified Interface apps to improve user experience and adoption.- Develop CRM foundation for Omni-channel integration and customer profile.- Responsible for managing strong vendor relationships and creation of SOWs.- Produce project financials, develop business cases, and product roadmaps.- Lead demos, presentations, and workshops for business, IT, and executive audiences.- Meet directly with business owners to create process maps, document requirements, review designs, and prioritize and deliver essential products.- Define staff augmentation needs to reduce external spending and ensure technical knowledge remains in house.- Led implementation of CRM for Marketing to record agency visits, track agent’s performance and improve insights into agency relationships.- Manage portfolio intake process, scheduling and resourcing allocation for team of 12.- Delegate tasks and coach junior developers and analysts to successful completion.

Quincy, Ma

As a Developer II, I was able to enhance both my technical and interpersonal skills. My ability to communicate with business representatives directly increased significantly and I was frequently trusted to play the Business Analyst and Developer role when needed. Earlier in this role, I was the lead for two of Arbella’s major applications. The first being an internal Agency Management System (AMS) built off of Struts and the second a Service Center platform using Microsoft Dynamics CRM 2011. My most recent focuses included:- Lead developer/architect for Microsoft Dynamics CRM 2011 application.- Managed MS Dynamics CRM 2011 on-premise to CRM 2016 cloud upgrade with project costs estimated at nearly $.5 million.- Led change management initiatives with business users to increase CRM adoption.- Built the foundation of Dynamics CRM for future company-wide expansion.- Provided mentoring and training to junior developers and business analysts.- Lead daily SCRUM meetings.- Coordinated and planned monthly releases that support the SDLC.- Participated in planning and execution of Disaster Recovery plan.- Managed intake of portfolio enhancements and manage development and testing efforts.- Experience with creation of business cases and project financials.- Participated in recruiting and interviewing of IT new hires.

Quincy, Ma

- Trained in all phases of testing within the SDLC.- Explored numerous technologies: Ajax, CRM, CSS, HTML, JavaScript, JQuery, JSP, Servlets, SQL, Websphere 6.0+,and XML within a J2EE environment.- Worked on small and large scale projects from both a technical and business perspective.- Led small team in conversion of paper submissions to electronic which resulted in reducedcosts and improved turn-around time for processing.- Undertook senior developer’s responsibilities for Commercial Lines e-application upgradeproject upon their departure.- Played a pivotal role in the configuration and implementation of MS Dynamics CRM 2011used as a Service Center platform.

I created Laugh At Adversity after going through a period of medical trauma myself. The goal behind Laugh At Adversity is to teach others that adversity can be use as a tool and also fuel to turn your most difficult tragedies into triumphs. This was more of a passion project for me. It helped me get out a difficult time in my life, connect with people all over the world, and create a positive impact by giving back to others. - Head of website design, content creation, and email marketing campaigns- Optimized website SEO to rank within top 10 of many industry competing keywords- Interviewed leading experts all across the globe on their experience with adversity and their advice to overcome it and use it to their advantage- Handled all Laugh At Adversity podcast productions from recording, editing, music, intros, and promotion to major podcasting platforms- Quickly grew Instagram following to over 20k followers within 8 months, with total social influence of over 25k across a variety of platforms - Although, I've since stopped creating content in 2019, the website, podcast, and social media pages are all still active for people all across the globe to enjoy.- For more information, check out our website and podcast here: http://laughatadversity.com/podcast/

Westfield, Ma

I held this position on campus while still going to school full time as well as being invoked in extracurricular activities. During a typical semester, I worked approximately 10-13 hours/week.Helped students and staff with computer and technical related problems. Diagnostics/Troubleshooting software and hardware for personal computers and university distributed computers. Software installations such as MS Office, faculty requested programs, and virus protection/removal. Helped students with networking and connectivity issues, as well as connecting their mobile devices to the Internet and their email accounts. Also reset many students and faculty passwords using Windows Active Directory.

Westfield, Ma

Internship position in the Center of Technology Department at Westfield State University. I assisted professors as well as students in technical problems, as well as creating a web application for professors using ASP.net.Developed a Web application and database where professors could log in and upload their course preview pages for their classes and students could view them before deciding to take the class. The preview pages were organized according to the year, semester, class,as well as by professor, which were all set up using a database. Once completed the layout of the application I created had to match our schools webpage which was done using JavaScript. I had the opportunity to learn JavaScript as I made the two languages operate hand in hand in order to upload the finished project on the Universities server. Also became experienced with assisting and creating support tickets for customers.

Marlborough, Ma

Park Place provides services to tier one OEM equipment such as EMC, IBM, HP, Sun and Dell. Provided extended warranties after manufacturer's have expired on hardware components.Worked under a team of Hardware Engineers, helping with PC/Server Diagnostics and Testing. Had to test numerous hardware components of faulty systems and replace faulty parts with our quality assurance parts. Once testing was complete, I worked on stripping down systems and inventorying their respective parts. Also imaged desktop PC's according to plant and office specifications provided by the customer which was Georgia Pacific.

Education record

Master Of Software Engineering, 4.0

B.S, Computer Science, Mathematics

Activities and Societies: Honors Program, Commonwealth Honors Scholar, Computer Science ClubWhile being actively involved on campus.

Information Technology

Activities and Societies: Varsity Football, Varsity Track, Captain, National Honor SocietyLearned many concepts and experienced hands.