Gary Simms Email & Phone Number

United Kingdom

• Leading end-to-end management of a portfolio of broadband projects and programmes, overseeing the delivery of new Fibre broadband products, infrastructure, and solutions for Sky Group OTT provider NOW, alongside Sky.
• Currently consolidating all related projects, managing budgets, coordinating Project Managers, and engaging key stakeholders from Marketing, Digital, and technical infrastructure design.
• Actively re-scoping the Broadband Transformation programme for NOW and Sky Broadband to ensure alignment with evolving needs and objectives.

United Kingdom

• Orchestrated end-to-end management of a £50 million programme, seamlessly migrating PSTN and broadband infrastructure to a cutting-edge digital network, successfully overseeing Infrastructure, Product Development, and.
• Supervised and guided 8 internal and external Project Managers, ensuring efficient handling of budgets, scope, and product enhancements.
• Directed the migration of legacy lines to advanced IP solutions, leveraging offshore teams while managing defined project aspects including scope, schedule, finance, risk, and quality.
• Developed and executed management communication plans for BT C-level leadership and programme sponsors, facilitating informed decision-making.
• Established efficient procedures for both management and technical responsibilities, fostering streamlined project execution.
• Created, implemented, and maintained comprehensive project definitions, schedules, and budgets, while providing regular status reports to stakeholders.

United Kingdom

• Established the foundational structure, governance, and templates for the Programme, defining its scope and parameters.
• Successfully recruited and onboarded key personnel including Programme and Project Managers, ensuring a robust team setup.
• Provided strategic advice and facilitated the implementation of a main cloud-based project management tool, optimizing organizational efficiency and collaboration.

Kingston, Jamaica

• Spearheaded the implementation of advanced technology infrastructure, encompassing Local and Wide Area Networking, VPNs for remote access, Fibre DIA, PBX systems, and Cloud-based CRM/ERP systems.
• Deployed CISCO-based network switches and routers, significantly enhancing cybersecurity measures.
• Elevated Digital Channels (Website, SEO, Social Media) by integrating them with CRM, ensuring a cohesive customer experience.
• Successfully integrated new public cloud solutions like Google Cloud, enhancing team efficiency and collaboration.
• Negotiated client contracts, resulting in a remarkable 30% increase in revenue over the past 6 months.
• Implemented CRM and monitoring tools, enabling precise tracking of contractual KPIs and other metrics.

Kingston, Jamaica

• Orchestrated and managed a $2m portfolio to establish Total Office Ltd.'s Jamaican headquarters, overseeing end-to-end project management, budgeting, and staff development, ensuring compliance with local labor laws.
• Built and led a 25-member team, steering project personnel, Project Managers, Network Design Engineers, and Supplier Design Consultants, achieving project delivery within a 25% margin.
• Spearheaded the implementation of cutting-edge technology infrastructure, including network upgrades, cybersecurity enhancements, and cloud-based CRM/ERP systems, optimizing operations for major clients like Scotia.
• Developed a strategic B2B interface, streamlining operational processes and enhancing customer experience, resulting in new business opportunities and improved cycle time, quality, and reliability.
• Successfully launched a brand-new location, IT infrastructure, permanent and contract teams, and supplier networks, leading to $1 million in revenue within the first year and a pipeline of $2 million through successful.

Caribbean Region

• Led Project and Service Delivery teams across the Caribbean, North America, and the UK, driving a 20% enhancement in Customer Service metrics through a comprehensive overhaul of customer service processes.
• Managed a diverse US$3 million IT & Telecommunications portfolio spanning regions including the Caribbean, USA, Canada, UK, and Asia, earning accolades and awards for excellence in ICT Service & Implementation.
• Successfully implemented tailored IT and telecommunications solutions for banking, BPO, insurance, and manufacturing sectors, delivering impactful results for diverse clients.
• Established and led a team of 15 proficient project and service delivery managers, efficiently catering to clients across the Caribbean, North America, and the UK, ensuring improved customer service metrics.

Caribbean Region

• Orchestrated a $5m IT Infrastructure and Organizational Change Programme, merging 13 Caribbean Network and IT teams into a unified Caribbean Technology division, utilizing PRINCE2 methodology to establish efficient.
• Oversaw an 800-role Technology Division, handling resizing, recruitment, salary negotiations, and the creation of job descriptions, salary bands, and titles.
• Successfully implemented a new technology infrastructure, including systems such as Salesforce CRM, PMO tools, and Microsoft Office, streamlining operations across the division.
• Implemented strategic HR policies leading to an 80% staff retention rate during the transition into the new organization, while renegotiating contracts with unions in Jamaica and Barbados.
• Introduced governance systems tailored to the Caribbean region, including Change Management, and effectively rationalized technology across the region, eliminating redundant systems for enhanced efficiency.

Jamaica

• Established a Project Management Office overseeing a substantial US$10 million portfolio, encompassing customer and internal Capex, operations, and revenue-based projects for C&W. This involved reporting to the Project.
• Led a team responsible for Project Management, Technical Delivery Design, and Implementation, overseeing matrix teams multiple times larger, with financial responsibility for annual development CAPEX reaching up to $6.
• Managed diverse projects, including PBX and IT systems, along with the deployment of Fiber-based broadband infrastructure for multiple C&W customers.
• Instituted robust project governance for guiding C&W Jamaica's Capex and operational projects, while also providing training and mentorship to project managers within the Jamaica business unit.
• Created and established the PMO, inclusive of personnel such as Project Managers, Administrators, and process teams specializing in PRINCE2 methodologies, along with the implementation and oversight of various internal.

• Consulted on a $2m CISCO Wide Area network infrastructure project post-merger between RBC and Royal Bank of Trinidad and Tobago, covering 19 Caribbean locations and Canada.
• Successfully established a unified Caribbean Technology Division of 800 individuals, integrating SOC and Data Centre operations, eliminating duplication, and achieving a 20% cost saving.
• Implemented new salary structures, IT and telecommunications systems, and tools pivotal in supporting and implementing core solutions for C&W's Caribbean and North America operations.

United Kingdom

• Managed the implementation of IT professional services, infrastructure, and solutions for Fujitsu's top UK clients using PRINCE2 methodology. Additionally, facilitated the relocation of Vodafone's data center from.

Jamaica

• Orchestrated successful restructuring of the IT department, integrating IT Governance and best practices.
• Spearheaded the implementation of a comprehensive ERP system, enhancing network and desktop functionalities across the entire organization.
• Led and completed an ITIL & PRINCE2-based project, optimizing operational efficiency.
• Rescued a failing IT project through adept decision-making, ensuring its successful completion.
• Mentored and empowered junior staff to take on pivotal roles within the IT organization.
• Introduced and established a Project Management Office (PMO) within the IT structure, streamlining project workflows and efficiencies.

United Kingdom

• Managed a £2m project portfolio, overseeing critical projects for entities like Three Rivers District Council, Sema Telecoms Extranet, British American Tobacco Virtual Private Network, and Railtrack Secure Network.
• Contributed to the successful negotiation and implementation of the UK's inaugural smart card system for Manchester Metropolitan Transport Authority's public bus system, receiving a quality award for individual project.
• Implemented a CRM system for National Air Traffic Services Ltd. (NATS) in a PRINCE2 outsourced environment, enhancing operational efficiency.
• Orchestrated the negotiation and timely completion of a secure network infrastructure for Three Rivers District Council, managing suppliers such as Sun, Cisco, and Microsoft while leading a team of Technical Solution.

United Kingdom

• Featured in a prominent national newspaper, The Independent, showcasing a day in the life of an IT Service Engineer, resulting in exceptional publicity for the company and a positive reception.
• Received a prestigious quality award for pivotal contributions to the groundbreaking OSPREY project, recognized as the largest IT project in the UK at that time.

Master Of Business Administration - Mba, Business Administration And Management, General

• Specialisation in International Management

Executive Leadership Development Programme

Post Graduate Certificate, Information Technology Management

Diploma, Business Administration