Gary Simms Email & Phone Number

United Kingdom

• Leading end-to-end management of a portfolio of broadband projects and programmes, overseeing the delivery of new Fibre broadband products, infrastructure, and solutions for Sky Group OTT provider NOW, alongside Sky broadband.• Currently consolidating all related projects, managing budgets, coordinating Project Managers, and engaging key stakeholders from Marketing, Digital, and technical infrastructure design.• Actively re-scoping the Broadband Transformation programme for NOW and Sky Broadband to ensure alignment with evolving needs and objectives.

United Kingdom

• Orchestrated end-to-end management of a £50 million programme, seamlessly migrating PSTN and broadband infrastructure to a cutting-edge digital network, successfully overseeing Infrastructure, Product Development, and Migration phases.• Supervised and guided 8 internal and external Project Managers, ensuring efficient handling of budgets, scope, and product enhancements.• Directed the migration of legacy lines to advanced IP solutions, leveraging offshore teams while managing defined project aspects including scope, schedule, finance, risk, and quality.• Developed and executed management communication plans for BT C-level leadership and programme sponsors, facilitating informed decision-making.• Established efficient procedures for both management and technical responsibilities, fostering streamlined project execution.• Created, implemented, and maintained comprehensive project definitions, schedules, and budgets, while providing regular status reports to stakeholders.• Optimized team operations by introducing leaner practices, significantly boosting productivity across multiple teams.• Led governance meetings, consistently reviewing progress, identifying and addressing challenges, and ensuring projects remained on track and within budget.• Organized and coordinated project team members, ensuring clear communication, deadlines, and objectives, aiding in efficient project staffing.• Leveraged various tools including MS Project, JIRA, Nexus, and Excel for effective project management and reporting.• Operated within BT's project governance framework, collaborating with BT Group PMO to drive continuous improvements.• Achieved the migration of over 300,000 lines to IP (Fibre to Premises/Cabinet) and facilitated cost savings exceeding £10 million by disconnecting over 150,000 copper lines.

United Kingdom

• Established the foundational structure, governance, and templates for the Programme, defining its scope and parameters.• Successfully recruited and onboarded key personnel including Programme and Project Managers, ensuring a robust team setup.• Provided strategic advice and facilitated the implementation of a main cloud-based project management tool, optimizing organizational efficiency and collaboration.

Kingston, Jamaica

• Spearheaded the implementation of advanced technology infrastructure, encompassing Local and Wide Area Networking, VPNs for remote access, Fibre DIA, PBX systems, and Cloud-based CRM/ERP systems.• Deployed CISCO-based network switches and routers, significantly enhancing cybersecurity measures.• Elevated Digital Channels (Website, SEO, Social Media) by integrating them with CRM, ensuring a cohesive customer experience.• Successfully integrated new public cloud solutions like Google Cloud, enhancing team efficiency and collaboration.• Negotiated client contracts, resulting in a remarkable 30% increase in revenue over the past 6 months.• Implemented CRM and monitoring tools, enabling precise tracking of contractual KPIs and other metrics.• Established new IT infrastructure supporting remote work and KPI monitoring, leading to a revenue surge from 200k to 2 million within 1 year.

Kingston, Jamaica

• Orchestrated and managed a $2m portfolio to establish Total Office Ltd.'s Jamaican headquarters, overseeing end-to-end project management, budgeting, and staff development, ensuring compliance with local labor laws.• Built and led a 25-member team, steering project personnel, Project Managers, Network Design Engineers, and Supplier Design Consultants, achieving project delivery within a 25% margin.• Spearheaded the implementation of cutting-edge technology infrastructure, including network upgrades, cybersecurity enhancements, and cloud-based CRM/ERP systems, optimizing operations for major clients like Scotia Bank, Regus, and National Pens Jamaica, resulting in over 40% profit margins.• Developed a strategic B2B interface, streamlining operational processes and enhancing customer experience, resulting in new business opportunities and improved cycle time, quality, and reliability.• Successfully launched a brand-new location, IT infrastructure, permanent and contract teams, and supplier networks, leading to $1 million in revenue within the first year and a pipeline of $2 million through successful customer implementations.

Caribbean Region

• Led Project and Service Delivery teams across the Caribbean, North America, and the UK, driving a 20% enhancement in Customer Service metrics through a comprehensive overhaul of customer service processes.• Managed a diverse US$3 million IT & Telecommunications portfolio spanning regions including the Caribbean, USA, Canada, UK, and Asia, earning accolades and awards for excellence in ICT Service & Implementation Projects, notably receiving commendation from RBC Global CIO.• Successfully implemented tailored IT and telecommunications solutions for banking, BPO, insurance, and manufacturing sectors, delivering impactful results for diverse clients.• Established and led a team of 15 proficient project and service delivery managers, efficiently catering to clients across the Caribbean, North America, and the UK, ensuring improved customer service metrics.

Caribbean Region

• Orchestrated a $5m IT Infrastructure and Organizational Change Programme, merging 13 Caribbean Network and IT teams into a unified Caribbean Technology division, utilizing PRINCE2 methodology to establish efficient project frameworks and processes.• Oversaw an 800-role Technology Division, handling resizing, recruitment, salary negotiations, and the creation of job descriptions, salary bands, and titles.• Successfully implemented a new technology infrastructure, including systems such as Salesforce CRM, PMO tools, and Microsoft Office, streamlining operations across the division.• Implemented strategic HR policies leading to an 80% staff retention rate during the transition into the new organization, while renegotiating contracts with unions in Jamaica and Barbados.• Introduced governance systems tailored to the Caribbean region, including Change Management, and effectively rationalized technology across the region, eliminating redundant systems for enhanced efficiency.

Jamaica

• Established a Project Management Office overseeing a substantial US$10 million portfolio, encompassing customer and internal Capex, operations, and revenue-based projects for C&W. This involved reporting to the Project Board and Client Leadership.• Led a team responsible for Project Management, Technical Delivery Design, and Implementation, overseeing matrix teams multiple times larger, with financial responsibility for annual development CAPEX reaching up to $6 million and an operating budget of $4 million.• Managed diverse projects, including PBX and IT systems, along with the deployment of Fiber-based broadband infrastructure for multiple C&W customers.• Instituted robust project governance for guiding C&W Jamaica's Capex and operational projects, while also providing training and mentorship to project managers within the Jamaica business unit.• Created and established the PMO, inclusive of personnel such as Project Managers, Administrators, and process teams specializing in PRINCE2 methodologies, along with the implementation and oversight of various internal and external projects.

• Consulted on a $2m CISCO Wide Area network infrastructure project post-merger between RBC and Royal Bank of Trinidad and Tobago, covering 19 Caribbean locations and Canada.• Successfully established a unified Caribbean Technology Division of 800 individuals, integrating SOC and Data Centre operations, eliminating duplication, and achieving a 20% cost saving.• Implemented new salary structures, IT and telecommunications systems, and tools pivotal in supporting and implementing core solutions for C&W's Caribbean and North America operations.

United Kingdom

• Managed the implementation of IT professional services, infrastructure, and solutions for Fujitsu's top UK clients using PRINCE2 methodology. Additionally, facilitated the relocation of Vodafone's data center from London to Ireland.

Jamaica

• Orchestrated successful restructuring of the IT department, integrating IT Governance and best practices.• Spearheaded the implementation of a comprehensive ERP system, enhancing network and desktop functionalities across the entire organization.• Led and completed an ITIL & PRINCE2-based project, optimizing operational efficiency.• Rescued a failing IT project through adept decision-making, ensuring its successful completion.• Mentored and empowered junior staff to take on pivotal roles within the IT organization.• Introduced and established a Project Management Office (PMO) within the IT structure, streamlining project workflows and efficiencies.

United Kingdom

• Managed a £2m project portfolio, overseeing critical projects for entities like Three Rivers District Council, Sema Telecoms Extranet, British American Tobacco Virtual Private Network, and Railtrack Secure Network Firewall Service.• Contributed to the successful negotiation and implementation of the UK's inaugural smart card system for Manchester Metropolitan Transport Authority's public bus system, receiving a quality award for individual project contributions.• Implemented a CRM system for National Air Traffic Services Ltd. (NATS) in a PRINCE2 outsourced environment, enhancing operational efficiency.• Orchestrated the negotiation and timely completion of a secure network infrastructure for Three Rivers District Council, managing suppliers such as Sun, Cisco, and Microsoft while leading a team of Technical Solution Architects.

United Kingdom

• Featured in a prominent national newspaper, The Independent, showcasing a day in the life of an IT Service Engineer, resulting in exceptional publicity for the company and a positive reception.• Received a prestigious quality award for pivotal contributions to the groundbreaking OSPREY project, recognized as the largest IT project in the UK at that time.

Master Of Business Administration - Mba, Business Administration And Management, General

• Specialisation in International Management

Executive Leadership Development Programme

Post Graduate Certificate, Information Technology Management

Diploma, Business Administration