Gary Smith Email & Phone Number

Chorley, Gb

Chorley, Gb

Salford, England, United Kingdom

Manchester Area, United Kingdom

Responsible for managing the Employment & Skills Service for the Northwest. Accountable for supporting L&Q customers into employment, training, or education.Responsibilities:• Building & developing relationships with stakeholders to drive up referrals.• Working closely with colleges, training providers and employers to offer our customers the most suitable opportunities.• Liaising with the communications and marketing team to promote the service to L&Q’s customers through social media, email campaigns, etc.• Generating accurate monthly, quarterly and annual performance reporting, ensuring this is aligned to the L&Q’s outcomes framework.• Mentoring an apprentice through biweekly meetings.• Digital Inclusion Lead - supporting our most vulnerable clients facing digital poverty.• Supporting a caseload of customers at various stages in their employment journey.• Delivering information, advice and guidance to customers through regular appointments.• Completing thorough caseload reviews and 1-2-1 sessions with staff member to support development.• Providing line management and development support to the Employment Support Officer.Achievements:• Achieved all KPI’s for 22-23 with an 85% job sustainment rate.• Doubled the average amount of referrals to the service.• Bid and obtained a grant to support our customers facing digital poverty.

I worked closely with a range of internal and external stakeholders to ensure performance and quality objectives were met for the contract. Additionally, I was responsible for a caseload of unemployed individuals with multiple complex barriers.Responsibilities:• Building and developing relationships with job centres through weekly visits, meetings and providing regular updates.• Driving cross referrals and maximising employment progressions across the company by claiming outcomes through multiple funding streams.• Completing comprehensive caseload reviews with Employment Coaches.• Feeding back to senior management with updates relating to reviews, referrals, performance and quality issues.• Auditing files to ensure they meet the minimum quality service standards.• Deliver information, advice and guidance to participants through regular appointments and creating informed personalised training and support plans.• Pro-actively challenge and support customers to ensure they remain engaged.• Develop clients’ skills and measurably move them closer to the labour market.• Training new members of staff, supporting underperforming advisors and delivering training sessions relating to improved performance, quality and the contract.• Covering managerial duties when applicable by conducting meeting, forecasting and dealing with staff issues.

Manchester, England, United Kingdom

Account Manager (December 2014 – November 2016)Providing high quality recruitment services to JAM Recruitment’s largest account, GE Grid Solutions. Responsibilities:• Accountable for proactive sourcing, interviewing and delivery of high calibre candidates.• Providing excellent customer service by reacting to GE Grid Solutions’ resourcing requirements and submitting candidates to match their needs.• Taking job briefs from hiring managers.• Identifying, shortlisting and approaching suitable candidates.• Conducting phone interviews to qualify candidates’ suitability against the brief.• Writing legally compliant job adverts and promoting through a variety of media networks.• Negotiating interviews, salaries, benefits and start dates.Recruitment Consultant (November 2012 – December 2014)Responsibilities: • As above however I was attracting new business from small, medium and large organisations by using business development and sales techniques.