Gary T. Email & Phone Number

United Kingdom

Coventry, United Kingdom

www.Cross8.co.ukWe specialise in helping Clients deliver change programmes through our direct team and through our extensive network of associates. We can provide a range of change related services including - Programme and Project Management- Strategy and Operating models- Business and IT Transformation- Continuous Improvement We work across a range of sectors including Utilities, Financial Services, Retail, Telecoms and Public Sector

Coventry, United Kingdom

Design lead defining an agreed SAP ERP global warehouse template for the aftermarkets Warehouse transformation programme

Coventry, United Kingdom

SAP delivery lead responsible for managing onshore and offshore SAP build and test teams across multiple ERP systems

Bingley

Responsible for the end-to-end design, delivery and operationalisation of customer journey framework for UKAR. Key deliverables:Customer Journey Maps: The creation of a framework and the mapping of agreed Customer Journeys across core operational processes and organisation areas. Customer Journey Metrics: The identification of KPI’s and creation of dashboards which allow customer journeys to be tracked from a customer, regulatory and operational perspective. Customer Research: The creation of customer insight framework which allows each "Moment of Truth” KPI to be tracked from the Customer viewpoint.Operational System Delivery: Changes to support systems to allow the tracking of agreed journeys and their KPI’s.Business Change: The business implementation of the Customer Journeys into day to day and strategic decision making processes.

Solihull

Responsible for end to end Supplier and Metering Business Design. Leading a team of circa 20 permanent , contract and solution integrator business analysts and business architects. Key deliverables:Design of business processes which deliver mandated industry and business critical requirements.The optimisation of the end to end operating model to support the new business processes.

Solihull

Design and delivery of an activity based operational reporting solution which tracks the delivery of benefits for strategic improvement programmes.

Coventry, United Kingdom

Provided three months management consultancy to support the benefits case for a full ERP SAP transformation programme.

Business programme management with responsibility for the design, delivery and assurance of six key areas of the transformation programme:Business Intelligence and Data Warehousing. Business data & Process Exception management. Business Workflow Customer enquiry management utilising SAP CRM Out and inbound Correspondence. Data Archiving .Programme lead in the development of the benefits realisation strategy/model for the SAP transformation programme across the full supply value chain.

London

Provided expert witness consultancy to the high courts on a £180M IT contract dispute between one of the top six UK utilities and one of the world’s largest IT/management consultancies.

Completed a strategic review of future contact centre needs for the second largest distribution company in the UK. Project managed the technical and BPR element of a regional communication solution which is used for the management and resolution of power loss for up to 4.4 million customers.Project management and business analysis across the development life cycle for the second largest VOIP/IP telephony migration in the UK, using Nortel CS1000E and Contact Centre 6 architecture. Senior Business analyst responsible for the technical and BPR element of an in house energy trading communication solution.

Masters, Computing

Ba (Hons) 1:1, Business And Quality Management