• Uses sophisticated electronic test equipment, computer workstations and systems, in surveillance, analyzing, administering, repairing, maintaining and testing communications and related equipment.• Performs required maintenance such as analyzing output messages of systems, analyzes trouble indications, customer trouble reports and take appropriate steps to correct any malfunctions.• Prepares, enters, and maintains software of associated equipment and systems.• Performs and coordinates acceptance testing of services and equipment. • Reviews and interprets documents such as service orders, circuit diagrams, engineering documents, trouble analysis manuals, translation guides, trouble report history and data from various support and automated test equipment.• Supports end users, field technicians, and other departments remotely though electronic systems, such as chat or email, and over the phone.