Gary Williams Email & Phone Number

Responsible for developing and administering sales training, coaching and incentive programs for all employees that enhance the customer service experience as well as reach Bank goals. Lead sales strategy and identify potential new business to improve market share at all 5 branches. Coach, develop, and inspire staff to maximize their potential. Conduct periodic meetings with sales staff to ensure continuity and consistency of sales efforts. Responsible for tracking and maintaining reports for sales training, goal attainment and resulting incentives. Develop and monitor an employee review system that supports a sales environment. Responsible for assisting in testing and recommendation of programs as it relates to training goals and incentives. Coordinate with external sales training programs and conduct workshops in new products. Direct and coach financial institution personnel in improving communication skills and enhancing overall services to customers. Monitor services offered and recommend changes, updates and restructuring as necessary. Promote a favorable image of the bank in all outside activities. Make retention and business development calls on existing and potential customers within the community and surrounding areas. Responsible for ongoing education and training opportunities to stay abreast of current trends to ensure compliance with laws and regulations. Maintain customer confidentiality.

Union, Missouri

Managed a team of 5 through 2 major company transitions within 3 months. Worked to continually grow the business by establishing effective partnerships with mortgage, financial specialists and small business specialists. Grew sales by effectively partnering with new and existing clientele through outbound sales efforts and offsite event planning. Developed sales associates through continual sales observations and coaching. Used effective performance management to get the best from my associates. Continually sought to grow and learn in an ever changing financial environment. Managed bank P&L through effective cost management, revenue growth and business development.

St. Charles, Mo

I led a team of between 8-10 mortgage loan processors whose primary job was processing mortgage applications. My team processed MHA, conventional full doc purchase, and conventional full doc refinances. The team I led consisted of non - mortgage professionals who had only been in the mortgage business since late 2012. This position involved daily training and guidance to ensure the clients got the world class experience they deserved. I ensured that production metrics were met while delivering excellent quality. I reviewed all loan files for adherence to guidelines set forth by the company and investors Fannie Mae and Freddie Mac. I reviewed phone conversations with associates to ensure they were delivering the level of service our clients deserved.

Wildwood, Mo

Acquired a struggling banking center and turned it into a consistent high performer in sales and operations. Worked to continually grow the business through effective partnership with mortgage and financial specialists in the banking center. Grew sales by effectively partnering with new and existing clientele through outbound sales efforts. Developed sales associates through continual sales observations and coaching. Used effective performance management to get top performers promoted and turned ineffective associates into consistent performers. Continually sought to grow and learn in an ever changing financial environment. Managed bank P&L through effective cost management and revenue growth.