Gary Austin Email & Phone Number

Appleton, Wi, Us

Appleton, Wisconsin, United States

Wisconsin

I am responsible for leading a team of Client Success Managers to deliver best in class marketing solutions and ROI for local accounts. I pride myself in building a culture of excellence; focusing on delivering essential, high-engagement services and performance insights for our Local Accounts across all products including: all print, DMS, O&O digital and programmatic channels. Most of my day is spent collaborating with sales/client success peers, operations/product leadership to establish a performance based culture with a laser focus on delivering customer ROI and satisfaction to achieve retention and client satisfaction objectives within our markets / channel. I own a strong proficiency in managing multiple priorities, task organization and execution, customer relationship management and client facing communication, as well as selecting, training and mentoring staff, at the same time executing process management.

Wisconsin

As Client Service Manager, I lead a team of 40 individuals who executed all sales support processes for all ten northern Wisconsin newspaper sites and I oversaw four supervisors who lead the three unique teams that make-up Client Services: Account Coordinators – handle all order entry tasks and creative submission tasks for all sales; print, digital display and digital marketing services Account Managers – the ‘quarterback’ of the sales process; the link between the sales staff and the process portion of the support teams Campaign Optimizers – the team responsible for reviewing and analyzing campaign results and then providing recommendations to optimize those results to provide the most successful solutions for our clientsTransitioning from Fulfillment Mgr to Client Services Mgr during the Winter of 2015-2016, I worked closely with the senior leadership team of Gannett WI Media to find a way to get the 10 separate sales support teams to all face the same direction, act in the same fashion and utilize the resource in its entirety much more efficiently. During this tenure, we created standard operating procedures for order entry, handling creative submissions, and lead the creation and implementation of a new order entry process whereby any Account Coordinator can enter a product for any site within the group by utilizing the Account Manager teams as a point person for the sales team member that they are assigned to. SalesForce was the key to the execution of this implementation.

Appleton, Wi

I was responsible for leading the Digital Ad Operations for all 10 sites in the northern part of the state of Wisconsin. This team optimized and guided fulfillment of all digital sales across those sites. It was key that this team work as an integral cog within the entire WI Group Digital Sales team. It was also important to hold the team to high standards to provide error free customer services to both our internal and external customers. In addition, maintaining a strong partnership with our internal customers … the sales operation was vital. During my time in this position, I built important relationships with our corporate partners in McLean, VA while serving on the Corporate OrderHub team; the team responsible for testing, providing directions for modifications and then rolling out this new order entry system to the entire company. Since WI was represented on the team, we were lucky enough to be a pilot market for the nationwide rollout.

Appleton, Wi

Appleton/Wausau/Green Bay, Wi

Appleton, Wi

Bachelors Of Business Administration, Finance

Bba, Finance