Gary Ritter Email & Phone Number

Stratham, Nh

Job duties include IT administration and drafting:IT Administrator:Day-to-day technical support for a company of around 50 peopleUpkeep and maintenance of multiple on-site servers and over 30 workstationsPurchase and implementation of new hardware and upgrades as neededOn-site Active directory/group policyCivil Engineering CAD Drafter:Digitizing aerial views and work provided by othersConceptual design and drafting for new projectsFinal file preparations and setup for submission to client and municipalitiesMaintain master drawing templates and standards for use internallyUse of AutoCAD and Carlson software

Rochester, Nh 03867

Advanced reporting in Excel and SQL for regular reporting to customers and management.Manage day-to-day functions of the IT department as the department lead.Proprietary desktop programming for custom internal software to meet various business needs.

Portsmouth, Nh

Mostly VB.NET/ASP.NET ASPX development for web and Windows desktop. Also work with XML, Excel Add-ins (VBA), VBScript, Windows Console, Windows Services, and Telerik controls.

Portland, Maine

- Daily, Month-end and Year-end bookkeeping for 18 retail locations- Full Cycle Accounts Payable / Receivable- AR Collections and aging- Weekly Payroll Calculation and Data Entry to ADP- Wrote custom program to improve speed and accuracy of payroll which completely replaced the previous system- For all 18 locations spanning 13 states- Approximately 200 total employees- Ad-hoc tasks/duties in support of owner, CFO and office manager

Wells, Maine

- Audit and correct errors found in the course of the day- Audit that correct product has been let down to pick locations- Direct inbound trailers to receiving doors and prioritize loads based on inventory levels- Monitor shipping status of outbound loads and direct supervisors when trailers are ready to be sealed for shipment- Monitor pick locations reported empty by selectors and correct it.- Trained and certified operator of:o Yale ride-on, Crown ride-on, short and long fork pallet jackso Crown narrow aisle forklifts- Required to meet speed based performance requirements for:o Selection of product for store orderso Building pallet of mixed product to be shippedo Put away inbound pallets into storage slotso Let down pallets from storage slots for shipping or to replenish pick locations

Saco, Maine

- Inbound inside sales- Purchasing- Quoting- Microsoft Excel programming- Shipping/Receiving- Inventory Control- Material Inspection- Data Entry- Database Management

North Berwick, Me

- Assist with sales management and customer service functionso Data Analysiso Create presentations (Intended for management and/or customer use)o Assist in forecasting of future sales goals- Respond to customer requests/needs and submit status reports to customers as requested- Extensive work with Microsoft® Excel, Excel VBA, and PowerPoint- Provided administrative support to global sales team (while in-office and on-site)- Provided scheduled reports and presentations to customers in their requested format- Worked closely with customer service and finance departments to ensure end-of-month and fiscal year reporting information is available and accurate- Researched background information on new prospects to aid sales team

Biddeford, Me

Temporary second job.- Assisted customers in-store and via phone.- Performed maintenance, troubleshooting, and repair of software and hardware on PC and devices.- Customer Service- Retail Sales- Training new hires

Rochester, Nh

- Primary responsibilities were in the F&I office- Manage lender relations- Manage/Train sales team using Joe Verde System- Used Direct Link’s CAR_PRO®- Extreme co-dependence and teamwork- Understand and follow laws regarding automobile sales and paperwork

Dover, Nh

Inbound customer service call center.- Position included a Medium Risk Public Trust Authorization with a NAC investigation. (Department of State Contract)- Answered calls RE: passport application status, procedures, and applicable laws.- Helped train new hires- Met required statistics for calls taken (Quantity, Duration, etc.)- Worked a fluctuating shift with overtime as needed

Newington, Nh

- Cashier- Stocking merchandise- Assembling/maintaining product displays- Customer Service- Worked both opening and closing shifts- Primarily worked unsupervised

Rochester, Nh

- Reported directly to CFO- Used FIN/ESS accounting software- Responsible for daily, weekly, monthly, and annual management of AP and reconcilement of general ledgers- Review ledgers for discrepancies and report to CFO- Solve any issues as they occur pending CFO approval of my solution- Create and document daily and weekly procedures and update as needed- Primarily worked independentlyStarted there as a teller:- Conducting member transactions- Balancing cash drawer, checks, and receipts- Researching transactions for members- Maintenance on member records- Strong sense of team and co-dependence- Audit loan paperwork- Identify files for destruction based on company retention policies- Basic filing (numerical and alphabetical)- Receptionist on 7-line system for two buildings

Dover, Nh

Outbound cold calls for credit card telemarketing.

Portsmouth, Nh

Staff Assistant reporting to Sales Administration Manager- Database Management in MS Excel- Sales & Marketing Corporate Research- Print and Assemble Request for Proposals- Personalize and Mail Literature to customers- Scheduled and sent customer notification of conference calls- Use of Xerox DC50 Copy/Fax machine- Use of multi-line telephone

Rochester, Nh

- Closing Shift Lead- Train new hires - Perform advanced training for their promotion- Aid Management- Enforce safety regulations and protocols- Customer Service- Cash Drawer- Cook- General Cleaning

Rochester, Nh

- Deliveries with assembly at customer residence- Sales floor porter- Organize and set-up sales floor show room- General Cleaning- Customer Service- Warehouse Organization- Loading / Unloading of shipments- Inventory of warehouse / shipments

Portsmouth, Nh

Prepare literature in response to RFQ / RFP. Market research. Data entry.

High School

Activities and Societies: AFJROTC

Education record