- Leadership and Strategy: Spearheaded Intel's Learning & Development technology team, directing the learning technology roadmap with a primary focus on optimizing Intel's learning ecosystem.- Exceptional Learning Experiences: Devised and executed strategies to deliver exceptional learning experiences for both learners and administrators across Intel’s factories and business units, significantly enhancing the ROI of learning investments.- Industry Benchmarking and Trends: Cultivated extensive knowledge of employee learning processes, benchmarked best practices from other leading companies, and stayed ahead of emerging learning technologies and industry trends.- Standardization and Satisfaction: Drove the implementation of standardized and user-friendly learning platforms and tools, leading to substantial increases in customer and partner satisfaction.

- Program Leadership: Directed the Intel Information Security Learning & Development program, delivering comprehensive training and development opportunities to nearly 200,000 employees and contingent workforce.- Dean of Intel Security College: Led the Intel Security College, offering both off-the-shelf and custom Information Security training courses, curriculum, and learning pathways tailored to Intel's workforce.- Compliance and Tracking: Oversaw the creation, assignment, and tracking of global Information Security & Privacy compliance training, ensuring adherence to regulatory and internal standards.- Governance and Model Transition: Played a pivotal role on the L&D Governance Board, transitioning Intel from a decentralized to a hybrid training model. Established processes, tools, and resources to support L&D professionals across the organization in developing various levels of training.- Roadmap and Resource Management: Managed the program roadmap, budget, vendor relationships, and internal instructional design teams, delivering best-in-class Information Security courses for Intel’s employees.

- Enterprise Implementation Leadership: Directed the requirements gathering and planning phases for transitioning Intel from a legacy Product Lifecycle Management (PLM) system to a new cloud-based solution.- Roadmap and Strategy Development: Formulated the roadmap, strategy, and budget for a multiyear program aimed at transforming Intel's PLM capabilities.- Change Management and Interface Development: Led the creation of an interim user interface to facilitate change management during the transition from the legacy PLM system to the new solution.- Resource Coordination: Coordinated the efforts of business analysts and project management teams to identify and design the new PLM solution, ensuring alignment with Intel’s strategic objectives.

- Technology Implementation Leadership: Led the implementation of technology solutions to enhance Intel's partner-facing customer portal.- Sales Force and Partner Support: Developed and implemented solutions to support Intel's sales force and external partners, while creating an engagement program for Intel’s customers.- Global Team Coordination: Organized and project managed a global team comprising resources from multiple organizations to successfully implement the Intel Partner Alliance.

- Global Program Leadership: Led a global, cross-organizational team to manage Intel’s Learning and Development ecosystem, serving over 200,000 employees and contingent workers.- Strategic Collaboration: Collaborated with senior business stakeholders to define and implement comprehensive employee learning and development strategies and roadmaps.- LMS Expertise: Demonstrated subject matter expertise in multiple industry-leading Learning Management System (LMS) platforms.- Cross-Functional Partnerships: Managed partnerships with adjacent program teams, ensuring seamless integration and dependency management across upstream and downstream applications.- Innovation and Improvement: Explored, planned, and implemented emerging capabilities to continuously enhance the employee learning experience at Intel.- Agile Project Management: Managed medium to large-scale Agile projects to evolve and optimize Intel's learning ecosystem.- Industry Influence: Actively participated in the LMS community, influencing and promoting best practices.

- Community Management: Directed Intel’s customer-facing social media communities, handling over 4 million posts per month.- Integration Leadership: Managed the integration of social media communities acquired through Intel acquisitions, ensuring seamless transitions.- Agile Project Management: Led medium to large-scale Agile projects to evolve and enhance Intel’s social media communities.- Service Management: Oversaw day-to-day service management, long-term strategy and roadmap, vendor and stakeholder management, release management, and collaboration with related services.- Team Leadership: Established and built the new Social Business & Collaboration team within Sales and Marketing IT, providing leadership and direction.- Innovation and Recognition: Designed and implemented a solution for community-based spam management, earning a Divisional Recognition Award (DRA) and publishing an industry white paper to guide similar efforts in other companies.

- B2B Asset Delivery Management: Managed Intel’s B2B asset delivery program, facilitating the distribution of 3.25 million assets to 65,000 unique customers annually.- Customer Experience Improvement: Collaborated with Intel customers, partners, and the sales force to evaluate the existing customer journey and user experience, defining future needs and strategic direction.- Vendor Engagement: Evaluated and engaged external SaaS and cloud-based solution providers to define the next-generation user experience for Intel's B2B environment.- Social and Collaboration Strategy: Contributed to defining social and collaboration strategies for Intel, ensuring secure handling of assets both internally and externally.

- B2B Asset Delivery: Managed Intel’s B2B asset delivery program, overseeing the distribution of 3.25 million assets to 65,000 customers annually.- Customer Experience: Collaborated with customers, partners, and sales teams to evaluate and enhance the customer journey and user experience, defining future needs and strategic direction.- Vendor Evaluation: Engaged with SaaS and cloud solution providers to define next-generation user experiences for Intel's B2B environment.- Digital Asset Strategy: Defined the digital asset strategy for Intel.com, leading requirements and vendor selection for the Digital Asset Management system within the new Web Content Management system.- Web Capabilities Management: Drove strategy, roadmap, and user experience for Intel.com, including the Download Center, Video Center, search functionality, product information tools, and social media features.- Video Content Strategy: Implemented a strategy for external video content delivery on Intel.com, involving vendor analysis, UX design, and agency collaboration for the Intel Video Center.- Brand and Asset Strategy: Worked with agencies to define Intel's brand and asset strategy for web content on Intel.com.- Content Governance: Contributed to governance and social strategy for content on Intel's YouTube channel.

- Webcast Infrastructure Management: Led the replacement of Intel’s original webcast infrastructure and content distribution network.- Standards and Processes: Established standards and processes for video streaming and distribution of live and on-demand webcasts for internal corporate events.

- Operations Management: Oversaw daily operations and ensured the availability of Intel's sales and marketing customer relationship management environment.- Sales Force Automation: Led the initiative to replace Intel's sales force automation system, handling project management, business analysis, requirements gathering, vendor analysis, and strategy/roadmap management.- Support and Operations Model: Defined and implemented a global support and operations model for Intel's new sales and marketing environment.

- Federated SSO Implementation: Led the deployment of Federated Single Sign-On (SSO) technology for Intel IT, enabling secure access to externally hosted services for Intel users.- Cost Reduction Initiative: Directed the implementation of a new solution based on PeopleSoft capabilities, significantly reducing the total cost of ownership of Intel's Professional Services Automation Tool.

- B2B Environment Management: Oversaw daily operations and ensured the availability of Intel’s B2B environment.- Sales Stakeholder Collaboration: Partnered with Intel sales stakeholders to analyze sales business processes, facilitating strategy and direction for Intel's B2B environment.

- Global CDN Deployment: Led the global implementation of Intel's Content Distribution Network (Cisco CDN).- Video Streaming and Webcast Services: Headed the development and deployment of Intel’s first video streaming and live webcast services.- Corporate Earnings Webcast: Produced the inaugural live web stream of an Intel corporate earnings announcement.- Intel Employee Gateway: Contributed to the award-winning team that developed and implemented the Intel Employee Gateway, enabling "day one" benefits and services for new employees acquired through Intel acquisitions.

- Logistics Coordination: Managed logistics for server infrastructure implementation across four corporate data centers in the US and Europe, supporting the Intel Online Services initiative.

- Engineering Team Leadership: Led an engineering team to build a 100+ server and networking infrastructure, supporting Intel’s online marketing campaigns.- Data Center Build: Coordinated logistics for the design and construction of a 2,000 square foot data center for Intel.com and Intel's e-commerce infrastructure.

- Project Management: Managed multiple technology deployments within established budgets, scope, and timelines, overseeing a diverse portfolio of complex, multi-tiered projects.- Financial and Customer Success: Achieved financial targets while maintaining high customer satisfaction throughout the project life cycle.