Gary Johnson Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

Atlanta Metropolitan Area

Cloud Solution Architects are a customer-facing role, owning the overall technical relationship and strategy between the customer and Microsoft. I lead architectural design sessions, develop proof of concepts/pilots, implement projects, and deliver ongoing refinement and enhancement.

Atlanta Metropolitan Area

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team with Customer Engineers, who will help Microsoft customers successfully realize their business outcomes.Customer Engineers (CEs) are deep technical advisors supporting customers to deliver unique value by removing blockers to consumption within their given Solution Area. The Customer Engineer provides support delivery services as well as technical readiness. Customer Engineer services can be delivered either remotely or on-premises, and this role can include a mixture of short and long-term customer engagements.As a Customer Engineer, I am a key technical resource for the customer to help drive digital transformation through all Azure technologies. I work with our customers to help build, deploy, operate, support, and optimize a customer's cloud or on-premise environment. • Deliver Microsoft Modern Service Management (MSM) engagements including workshops, assessments, support programs and other Premier services• Deliver high quality engagements in both large-scale project environments and smaller, single staffed engagement models• Engage in IT and business executive discussions related MSM principles and practices, Digital Transformation, and overall IT Operations• Transfer knowledge and share best practices with team members to help enhance the quality of engagement delivery and the customer experience to enable digital transformation• Participate in Microsoft communities, evangelize MSM, and contribute to Intellectual Property• Establish effective working relationships with cross-area project teams and work through appropriate escalation channels when necessary• Work to drive consumption of Microsoft cloud-based technologies in customer account environments

Alpharetta, Georgia, United States

I work with internal stakeholders across Data & Analytics, Marketing, Technology, Sales, Product, Support and other parts of the company's ecosystem to ensure Operational Readiness following the migration. My role requires a seasoned professional who is resourceful, confident under pressure, an excellent communicator, and comfortable working in a fast-paced, data-driven environment. I have an entrepreneurial mindset and a willingness to roll up my sleeves to get things done.• I use my strong interpersonal skills and ability to work with cross-functional team requirements manage complex, cross-functional non-Technology programs, which may include overall program budgeting, program objectives, planning and execution of the program, operations management and program reporting• I Perform program risk management and identify risk resolution remedies.• I Monitor and communicate program measures of success, plans, status, issues and risks in a timely manner to team members, stakeholders and management.• Define program controls and governance - processes, procedures, reporting and policies to manage the overall program. I leverage project management methodology and expertise for project planning, resource management, system / technology / validation, testing and operational readiness.• I liaise with project sponsors and key stakeholders to ensure project is completed and meets business requirements. Ensure program deliverables align to the programs desired outcome and supports business initiatives and strategies.

Austin, Texas, United States

I have extensive experience across diverse sectors in manufacturing, finance and consulting. I have deployed and managed enterprise IT systems. I have audited industrial controls against industry standards. I most recently worked in audit and compliance for a SOC 2 audit for AT&T Consulting’s Managed Security Service Provider (MSSP) division where I analyzed and documented Patching, Firewall Configurations, Encryption Key Management, Disaster Recover, User Access Controls, Threat Remediation and Business Continuity. I have worked in the Security Operations Center for a major retailer as an ITSM Specialist. I also assisted in writing a Concept of Operations for a cloud security project in the hospitality industry.• Conduct information security management reviews and information security management assessments• Ensure technical implementation and business processes are aligned• Participate in the creation, review and update of information security policies• Provide complex technical advice, recommendations and consultancy on services supplied• Provide or assist with implementation documentation• Creating and managing workflow rules, data validations, triggers, and object customization• Creating and maintaining reports and dashboards• Assist in gathering requirements to continuously improve the ITSM platform• Assisting in the evaluation of new processes and tools for feasibility and impact to the business• Creating and maintaining system interface diagrams, functional designs, and technical specifications• Proactively identifying production risks and creating actionable mitigation plans• Servant leader to the team for Scrum initiatives

Columbus, Georgia

Assisted in defining Agile process for both current and future state, gathering requirements, creating business requirements documentation and identifying and documenting organizational change management goals and processes. Facilitated requirements gathering sessions with stakeholders. I administrated Microsoft Project and SharePoint in support of governance and operations of the Enterprise Project Management Office.• Defined and streamlined divisional level processes, procedures, and requirements• Business process requirements, analysis and modeling• Provided business reporting and analytical support, pertaining to governance and performance• Aligned requirements, specifications, test, support and training plans with business objectives • Participated in Agile business process management group efforts to collect and analyze metrics• Microsoft Visio business process modeling• Performed root cause analysis to recommend product enhancements or other appropriate actions• MS Project Web App and MS SharePoint Online Product Owner

Lagrange, Georgia

Reviewed, analyzed and evaluated business systems and user needs. Documented requirements, defined scope and objectives and formulate systems to parallel overall business strategies. Provided global, enterprise IT support.• Agile business process requirements, analysis and modeling• Train technology and business personnel on new IT solutions • EDI administration and trading partner management• Production manufacturing systems support• Consumer and Sales order systems support• SQL and NoSQL DB administration

Lagrange, Georgia

Provided integrated support services to various stakeholders. Focused on helping clients and partners understand, explore and acquire technology solutions. Managed and monitored budget allocations, prepared and finalized major purchase orders and provided status updates of requisitions and recommendations. Tracked and documented software licenses, usage, compliance and complaints. Worked with IT vendors to coordinate technology services. • Agile Enterprise IT Software and Hardware Support• Communicated business requirements to IT, and IT capabilities to the business• Managed relationships to keep communication channels open between the business and IT• Presented IT objectives to senior management and non-technical stakeholders.• Train technology and business personnel on new IT solutions• ITSM (ITIL) and Lean Six Sigma work environment• Site IT procurement and asset tracking• ISO 14001 and ISO 9002 Internal Auditor

Doctor'S Degree, Engineering

Master Of Engineering - Meng, Systems Engineering

Engineering Analysis Creativity and Problem Solving Technical Project Management Probability Models and Simulation Systems Verification.

Enterprise Architecture

Enterprise Architecture Business Process Modeling Enterprise Information Technology Stack Enterprise Architecture Gap Analysis Enterprise.

Bachelor Of Science - Bs, Computer Science And Mathematics

Activities and Societies: Institute of Electrical and Electronics Engineers (IEEE)

High School Diploma