Highly effective corporate executive with expertise in transportation, logistics, Call Center Operations and Customer Experience process improvement! A track record of executive leadership managing highly effective Teams which focus on improving core competencies in Customer Experiences, Customer Service process improvement and Quality Management practices. My mission has been to create value, generate significant improvement in Customer loyalty,increase Customer satisfaction and improve KPI scores. I delivered significant improvement in these key areas during my tenure with Airborne Express, DHL Worldwide, DHL Express and DHL Global Mail. Expertise and knowledge of Call Center automation and Best in Class Customer Service delivery systems will bring a high touch/high tech goal oriented approach to your organization. Experienced in the design, structure and organizational alignment necessary to create World Class Customer Service processes;. In today's competitive world creating a sustainable differentiation is often dependent on the quality of your customer service interactions! I have the energy,experience, skill and knowledge to help take your organization to the next level of Customer Experience excellence!Specialties: 20+ years experience in the design, organizational structure and management of large Customer Service Call Centers. I have built networked and virtual Call Center operations with union and non union associates. Knowledgeable and skilled in systems requirements definition, partnering with IT to develop efficient applications and technology platforms. Key competencies also include hands on experience managing and merging processes, operations and workforces of acquired companies.