Utilized Apple Configurator and Apple Business Manager/DEP to manage enrollment servers. Device enrollment and group provisioning via Airwatch for iOS and Android smartphone deployment as well as Microsoft Intune server integration and administration. Created best practices & documentation for device and app setup. Maintained user groups and configured secure email solutions in a containerized environment. Advanced troubleshooting, client support and issue resolution via helpdesk ticketing… Show more Utilized Apple Configurator and Apple Business Manager/DEP to manage enrollment servers. Device enrollment and group provisioning via Airwatch for iOS and Android smartphone deployment as well as Microsoft Intune server integration and administration. Created best practices & documentation for device and app setup. Maintained user groups and configured secure email solutions in a containerized environment. Advanced troubleshooting, client support and issue resolution via helpdesk ticketing system. IAM and UEM for enterprise scale business, specializing in Mobile Device Management. Hardware and software deployment in mid size enterprise environments & user migrations between MDM platforms. Show less

Specialist in smartphone app services for digital banking. Online banking and mobile app support, cross trained in banking services. Troubleshooting and diagnosis of website issues, user login errors, and billing incongruities. Token activations for mobile wallet functionality. Bug documentation and error reporting. Utilized Microsoft Excel and other Office suite apps, XP2 CRM, Cisco Finesse, Q2 Client Emulation, and other specialized financial platforms.

Compassionate and comprehensive in-home care, counselling and consultation. Performed wound care, bed bath, tube feeding, medicine administration, mobility assistance, transportation to medical facilities and arrangement of virtual and in person doctor visits. Onboarding, training and management of care providers.

On contract through Robert Half Technologies. Utilized Active Directory to manage employee permissions and software access. Configured and launched Mobile Device Management solutions on corporate and personally owned devices, managed by group policy. Executed containerized mobile app deployments & mobile device activations. Performed Citrix XenMobile / SecureHub enrollments and end user testing.

Integration testing and bug reporting of smartphones and cloud based synchronization methods. Mobile app setup for Contact, Calendar, Note and Task sync across cellular, cloud and desktop platforms via email and phone. Utilized and supported Outlook, ACT!, Palm Desktop, BlackBerry Link, Salesforce, and many other CRMs, with regard to sync services. Assisted in data integration with current generation and legacy Android, Apple, BlackBerry and Palm smartphones. Troubleshooting and support for… Show more Integration testing and bug reporting of smartphones and cloud based synchronization methods. Mobile app setup for Contact, Calendar, Note and Task sync across cellular, cloud and desktop platforms via email and phone. Utilized and supported Outlook, ACT!, Palm Desktop, BlackBerry Link, Salesforce, and many other CRMs, with regard to sync services. Assisted in data integration with current generation and legacy Android, Apple, BlackBerry and Palm smartphones. Troubleshooting and support for cellular networking, WIFI, LAN, USB and cloud services. Worked closely with web developers to pioneer new website branding and aesthetic choices. Analyzed marketing expenses and documented trends via Google Analytics. Reduced antiquated website elements in HTML / CSS documents. Wrote and developed WordPress blog posts regarding cutting edge cellular devices. Documentation of sales and marketing data and report development. Show less

Assisted clients customize Wordpress websites via phone, email and web. Assisted in the development of several “trophy sites” and pioneered new formats of case notes/call documentation which directly influenced the FluxCRM project. Provided professional marketing advice with special regard to SEO for clients on Google as well as Bing. Assisted clients optimize non-proprietary sites to improve client experience and reduce antiquated website elements. Recognized during reviews and consultations… Show more Assisted clients customize Wordpress websites via phone, email and web. Assisted in the development of several “trophy sites” and pioneered new formats of case notes/call documentation which directly influenced the FluxCRM project. Provided professional marketing advice with special regard to SEO for clients on Google as well as Bing. Assisted clients optimize non-proprietary sites to improve client experience and reduce antiquated website elements. Recognized during reviews and consultations as the best quality producer in the department. Show less

On contact to Microsoft. Investigations into compromised Microsoft credentials unauthorized access analysis, risk management, geofencing and Tier III device support. Citrix remote management and virtualization.

Customer Service, Troubleshooting and Number Portability for an MVNO of AT&T's cellular network. Performed billing adjustments, escalations and troubleshooting of cellular devices and services for clients in a high volume call center environment. Performed TOLs/line porting; worked with NOC to ensure accurate SOC provisioning.

Tier 3 Technical Support via incoming calls utilizing Citrix client software. Exchange ActiveSync configuration for Android, Windows Mobile and iOS handsets on the T-Mobile network. Modem scripting, cellular device tethering via USB and advanced smartphone troubleshooting. Configured mobile devices for MMS. Recovered voice services and configured cellular devices such as Blackberries for use as data modems with computers for both Macintosh and Windows systems.