Gary Chavez Email & Phone Number

Metro Manila, Philippines

Philippines

Philippines

Manila, National Capital Region, Philippines

Conducts weekly updates to stakeholders regarding attrition, head count, labor cases and HR initiatives.Assists in managing people related data in order to drive better management decisions.Follows programs closely to assess effectiveness and make proactive changes to meet changing demands.Liaises between multiple business divisions to improve communication.Educates management on successful policy implementation and enforcement actions to prevent employee legal entanglements.Provides guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.Develops HR modules and other relevant training materials to develop the skills of people leaders and measuring success by establishing key performance indicators specific to the training delivered.

Ncr - National Capital Region, Philippines

Employee Relations• Monthly Site Wide engagement activities• Quarterly Corporate Social responsibility program• Monthly Corporate wellness programs• Employee Interest ProgramWeekly and Quarterly Engagement Activities• Rewards and Recognition• Weekly Operations Fun Activities• Account Social responsibilities POC for Corporate Communications• Responsible for the content of the corporate intranet.• Writes events and current happenings in the site.• Collaborates with different departments and get in sight about their organization events and activities.• Ensures relevance of content to be uploaded in the intranet. Handles Administrative Cases• Facilitated Preliminary Conferences and Hearing• Guided supervisors and Line HR Managers for Administrative Due process• Facilitated Administrative Hearings for employees under investigation• Preparation of:• Notice for Administrative Hearing• Minutes of the Administrative Hearing• Minutes of the Disciplinary Committee Deliberation• Notice of Disciplinary Action• Notice of Suspension• Return to Work

Ncr - National Capital Region, Philippines

• Responsible for delivering the Barclaycard VCC Induction curriculum.• Responsible in the transformation of NHTs to full time BAU agents through dip checks and progressive counseling therefore optimizing better training yields.• Ensures mandatory site KPIs are met, and compliance and risk measures are adhered to.• Manage training schedules.• Facilitates and creates BAU refreshers and up-trainings for any process related updates or to address production pain points.• Responsible for the creation of graphs, process maps to simplify complex business processes.• Facilitate and/or participate in calibration sessions with Quality Leadership staff, Firstsource personnel and clients.• Participate in RCAs and training analysis for the development of a better training curriculum.

Ncr - National Capital Region, Philippines

• Sample and evaluate outbound and inbound collection calls for accuracy and conformance to Quality standards.• Report results of evaluations to appropriate Quality/Operations stakeholders on a weekly and monthly basis.• Facilitate and/or participate in calibration sessions with Quality Leadership staff, Firstsource personnel and clients.• Coach performance of advisors.• Train new hires based on Barclaycard standards.• Track new hire performance during and after training.• Participate in training needs analysis for development of modules and training curriculum to produce effective advisors.

Eastwood City, Libis, Quezon City

• Sample and evaluate outbound and inbound collection calls for accuracy and conformance to Quality standards.• Report results of evaluations to appropriate Quality/Operations stakeholders on a weekly and monthly basis.• Facilitate and/or participate in calibration sessions with Quality Leadership staff, ABM personnel and clients.• Participate in performance improving task forces with Account Management and clients.• Create learning modules for upcoming processes and updates.• Coach outbound collection agents in a weekly basis for performance feedback and action planning.• Participate in ISO audits and business compliance audits.

Ncr - National Capital Region, Philippines

• Sample and evaluate outbound collection calls for accuracy and conformance to Quality standards.• Report results of evaluations to appropriate Quality/Operations stakeholders on a weekly and monthly basis.• Facilitate and/or participate in calibration sessions with Quality Leadership staff, Convergys personnel and clients.• Participate in performance improving task forces with Account Management and clients.• Create learning modules for upcoming processes and updates.• Coach outbound collection agents in a weekly basis for performance feedback and action planning.

Muntinlupa City, National Capital Region, Philippines

Organization Development

Instrumentation Engineering