Gary Peng Email & Phone Number

Senior manager, COE Led a 7-member team to work closely wih Emerging Market sales to provide with business intelligence Established business intelligence framework and provided insight to leadership for decision making in overseas market Established KAB customer definition and manageent process for overseas maket; Worked with regional sales to establsih.

1) Plan, develop and execute marketing programs for Dell China Public segment customers2) Quarterly program plan and whole year strategy plan: based on internal data analysis and external industry research, to identify business opportunities and work out marketing programs with all available marekting vehicles like eDM, DM, Fax, Advertisement and marketing.

1) As events marketing manager, be responsible for Dell China events planning and execution.2) Led a 6 member team3) Worked with brand managers to drive growth in China, particularlly NB and ESG business4) Led some marketing campaign like Thinkpad Acquisition and Retention Program successfully

(1)Managed CRM systems, processes and business analysis; Participated ERP and SMS project as champion(2) Ensured the availability of spare parts with 97% fulfillment rate, 2% higher than Fuji Xerox Japan; handled customer complaints(3) Decreased months of inventory from 18 to 10 with a 33% decrease in inventory(4)Priced over 10,000 spare parts and proposed.

(1) Managed the development and implementation of service management systems, achieved the coverage of 53 service agents within 8 months(2) Managed a 6-member team to improve the channel parts management process for 5 months, improved the process efficiency by 40% and reduced complaint rate by 50%, Special Contribution Award in Fuji Xerox China 2003(3).

Master, Mba

Activities and Societies: MBA study

Bachelor, Computer Science And Technology

The study performance was so excellent that I was presented the bachelor degree; Awarded as Top Performer in the classroom