Gary Walter Email & Phone Number

Galena, Il

Full time, maintaining fleet vehicles and turf equipment

Glendale Heights, Il

Advised customers of maintenance and repair needs, provided estimates for re-pairs, and worked with warranty and insurance companies. Oversaw shop op-erations and dispatched work for evening shift.

St Charles, Il

Advised clients on maintenance and repair needs while providing the highest level of customer service and maintaining profitability.

I oversaw service operations at a Kia and a Suzuki store, both previously Saturn stores. I have engineered the personnel training, equipment and tool procure-ment, DMS changeover, and all other transitional items.

2011I oversaw service operations at a Kia and a Suzuki store, both previously Saturn stores. I have engineered the personnel training, equipment and tool procurement, DMS changeover, and all other transitional items.

A temporary position, while continuing to search for a management position in the down economy. I none-the-less provided the highest level of customer service to all of our customers, while maintaining profitability.

Reconfigured service advisor team, increased technician bookings, streamlined used car reconditioning process and improved CSI scores.

Orland Park, Il

Assumed position in August 2006, restructured service operations, including pric-ing structure, dispatching, maintenance packaging and all other service de-partment functions. Increased sales, net and gross profits between 10-25% over previous year, vehicles serviced up 15%. Effective labor rate increased by $7 per hour.

I started as the lead technician, became an Infiniti Master Technician, and eventually accepted the Service Managers position, where I grew the business from $925,000 in annual labor sales to $3.2 million over an 8 year span.Responsible for profitable operation of high-volume luxury car service department. Oversaw employment, training, warranty operations, customer satisfaction scores, advertising, loan car program, profitability, payroll and all other aspects of day-to-day shop operation.

Education record

Education record