Director Of Area Support
CurrentDirector of Area Support responsible for leading Executive Escalation, Crisis Communications and customer support strategy for Microsoft's most strategic customers. Liaise with the C-Suite of Microsoft’s most strategic customers, acting as a trusted advisor and partner for the area’s Leadership. Be the Commander and Technical Leader during a Service Incident or large-scale event, coordinating key leaders and decision makers across Microsoft Support and Engineering Organizations. Have executive-facing communication to restore confidence, and partner with the customer’s Account Team to prevent recurrences through the Customer Engagement Plan to improve and shape the support experience, acting with urgency to produce the best possible outcomes.