Gary Frick Email & Phone Number

Penicuik, Gb

Tacoma, Washington, United States

• Network support specialist – Design and implement multi-layer networks, Provide daily Network support for MTC.• Network Cabling/Repair, Fiber optic Repair/Installation.• Systems/Domain Administrator – Maintain essential hardware/software/user operations on multiple DOD enclaves.• Cybersecurity Analyst – Analyze and implement structured DISA securities, STIGS and updates as directed by DISA for multiple DOD enclaves, HBSS/EPO Implementation and Administration.• Information System Security Office (ISSO) duties and responsibilities.

Jblm-Tacoma, Wa

Jblm-Tacoma, Wa

• Primarily functioned as network specialist – Design, configure, setup and implement multilayer networks as per training facility requirements for any given training exercise.• Provide daily Network support for MTC simulation teams and staff and Army personnel attending training, with some 24hr support included and dependent on current training activates.

Greater Seattle Area

• Primarily function as Onsite Service Technician; Next-Day (NBD), Same-Day (SBD) and 4hr Response for 20+ clients per week.• Duties consist of field repair, troubleshooting support, Installation, integration and configuration of enterprise-level equipment for a variety of onsite service clients such as Quantum, X-IO, EMC Storage Systems, Isilon, Data Domain, Microsoft, Spectra Logic, Nokia, Dell DCSE/ESF, Microsoft Retail, AARP, 7-11 Retail and Quest Diagnostics Site support.• Daily management of customer support tickets – Customer contacts and service schedules.

Tacoma, Wa

• Onsite computer service support technician – Service consumer Dell, HP, Lenovo & IBM desktops/Laptops.• Provided offsite support for additional clients when requested.

Greater Seattle Area

Site support for AIG/CHARTIS Insurance in Seattle, WA, My duties consisted of deskside support for users, server administration when required.COMSYS is a Manpower Company contracted with American International Group & CHARTIS Insurance.

Greater Seattle Area

During my employment with Unisys Corporation, my primary responsibilities entailed site and client support for a number of clients such as AIG, Chartis Insurance, Bank of America, TSA, and Dell Computers. Support for these clients entailed a variety of hardware and software repair of clients desktop and server systems as well as network printers and devices.Over my career service I took on increased responsibilities such as service ticket management and distribution to Unisys field service engineers, contacting clients concerning service incident scheduling and repair, creation of performance management reports concerning daily operations within our field service group, responsible for managing daily operations for my direct manager or service delivery coordinator when they were on vacation or needed additional assistance with their daily work.I took on many projects for Unisys as team lead and project managers, some of these projects were performed for Intel, Microsoft, Bank of America, & American International Group insurance. I was responsible for the decommission of old equipment, installation and configuration of new equipment and software, moving site offices from one location to another, coordination of multiple site installation and the personnel to perform the installation, and also responsible for assigning tasks to other team employees and time management/reporting activity to management.

Master Of Cybersecurity And Information Assurance, Cybersecurity And Information Assurance, 4.0

Bachelor Of Business Managment Information Technology, Business Administration And Management, General, 4.0

Bachelor Of Science In Information Technology – Security, Computer And Information Systems Security/Information Assurance, 4.0

Aast, Computer Network & Security, 3.9Gpa

Activities and Societies: CNISS Club Shield Student at Clover Park Technical College, Working towards AAST degree in Computer Newtork &.