Gaurav Singh Email & Phone Number

India

Return Management, Logistics Management, Network Development, Recycling Management, White goods Management, FTL / PTL logistics management, Onboarding new logistics vendor for expansion, EV vendors for expansion, Logistics cost optimization and efficiency, All electric appliances expertise, hub spoke model expertise, Power BI

Gurugram, Haryana, India

Noida Area, India

Noida Area, India

• Handled entire Reverse Logistics Operations and FC Processes (Implementation and Adherence)• Managing PAN India Pick Up performance; ensuring Day 0 Pick Up in Tier 1 Cities, Day 1-2 Pick Up in Tier 2/Tier 3 Cities.• Enhance DTO Performance to meet company SLA and reduce Seller/Vendor disputes.• Devising a process to minimize non-serviceable PIN Codes to enrich customer satisfaction.• Build strong relation with clients outside and within the company for the expansion of… Show more • Handled entire Reverse Logistics Operations and FC Processes (Implementation and Adherence)• Managing PAN India Pick Up performance; ensuring Day 0 Pick Up in Tier 1 Cities, Day 1-2 Pick Up in Tier 2/Tier 3 Cities.• Enhance DTO Performance to meet company SLA and reduce Seller/Vendor disputes.• Devising a process to minimize non-serviceable PIN Codes to enrich customer satisfaction.• Build strong relation with clients outside and within the company for the expansion of Logistics Operations• Established and Designed Reverse QC Process and Operations (which improved Seller satisfaction as they received correct and quality product within TAT against Reverse; Consequently, This process boosted DTO to 99.5% within a month).• Developed Door-Step QC Check process to reduce company loss and ensure that claim is raised for the right product not for the fake one.• Documented QC norms accross all categories for all the QC Centers and Reverse QC Processes.• Leading Liquidation Process and having rich communication with Liquidation vendors to salavage the loss due to QC Reject and optimize the financial profitablity to the company.• Blueprinted new processes and bridged the gaps between different processes to ensure cohesive and fluent working for company-wide process improvement.• Revamped the manual processes into Automated processes by collaborating with Tech Team.• Drafted SOPs and developed operations for PAN India FCs.• Ensuring Implementation and Adherence to the process by visiting FCs & QCs and following up with the ground Staff, which lead to the increased Productivity and process analysis.• Amplified the SKU’s inclusion to 70% for all the categories accross all FCs within a month. Show less

Noida Area, India

Worked in Fulfillment Team (Market Place).• Managed 4-5 courier partners for timely delivery of all the shipments by sending daily shipped report of IN-TAT and OUT-OF-TAT shipments to meet Company SLA.• Reduced the RTO and enhanced customer satisfaction by ensuring faster-timely courier delivery.• Handled Courier Disputes (Forward and Return)• Managed Courier Partners to ensure within 2-Days shipment delivery in Tier 1 Cities and 4-5 Days shipment delivery in Tier 2 and Tier… Show more Worked in Fulfillment Team (Market Place).• Managed 4-5 courier partners for timely delivery of all the shipments by sending daily shipped report of IN-TAT and OUT-OF-TAT shipments to meet Company SLA.• Reduced the RTO and enhanced customer satisfaction by ensuring faster-timely courier delivery.• Handled Courier Disputes (Forward and Return)• Managed Courier Partners to ensure within 2-Days shipment delivery in Tier 1 Cities and 4-5 Days shipment delivery in Tier 2 and Tier 3 Cities.• Worked with Complaint Team to reduce process gap in Pre-Shipping and Post-Shipping Cases.• Tackled and resolved all the Legal issues; including the cases reported to CEO.• Devised new processes and bridged the gaps between different department processes to ensure cohesive and fluent working.• Worked with Process Control Team for company-wide process improvement.• Manoeuvred Fraud and Risk Management Team to restrict shipment and delivery of orders placed by Fraud Customers (saved 3 Cr. valued orders by curbing their delivery to the Fraud Customers)• Managed vendors accross all the categories for Pre-Shipping Cases. Show less

Bachelor Of Technology (B.Tech.), Computer Science

High School, High School/Secondary Diplomas And Certificates