Gautham Kumar Email & Phone Number

## Highly passionate technology enthusiast innate ability to to show results on time# Providing accurate results under pressure situations where time is key for everything# Constant learning ability to upgrade on time and helps to grow in professional environment# Research oriented thought process helps to solve the problem in 360 overview#Effective handling of deadlines where time management plays a key role# Immerse in nature to get positive outlook towards in work and life to progress in workplace# Challenging is key to look for better way of doing the things

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  Service Desk Analyst

  Bell Integration - Driving Digital Transformation

  Oct 2023 - Present - Hyderabad, Telangana, India

  Cisco Jabber Administration: Responsible for the setup, configuration, and ongoing management of Cisco Jabber, ensuring smooth communication and collaboration among users. Handle user provisioning, troubleshooting, and support requests related to the Jabber platform.Active Directory Management: Manage and maintain Active Directory infrastructure, including user and group management, access controls, and Group Policy administration. Ensure the security and integrity of the directory service and provide support for user authentication and authorization processes.CyberArk Integration and Administration: Collaborate with security teams to integrate CyberArk Privileged Access Security solutions into the IT environment. Configure and maintain CyberArk vaults, policies, and access controls to safeguard sensitive data and privileged accounts.AS400 Purge and IBM iSeries Management: Perform routine purges and maintenance tasks on AS400/iSeries systems to optimize performance and ensure data cleanliness. Monitor system health, troubleshoot issues, and apply updates as necessary to support business operations.ServiceNow Administration: Utilize ServiceNow platform for incident, problem, and change management. Configure workflows, automation, and integrations to streamline IT service delivery and enhance user experience. Provide support and training to users as needed.RSA Console Management: Manage and monitor RSA consoles for authentication and access management. Configure and maintain RSA tokens, policies, and authentication methods to ensure secure access to sensitive systems and resources.