o Founded an e-commerce business that sells hemp-derived health productso Managed online and in-person sales (Square) & determined trends based on sales and activity datao Recorded business activity (Microsoft Excel and Quickbooks Desktop Pro) and filed tax returns o Optimized marketing strategy and UX for target audienceo Provided customer service through social media, chat, email & in-person avenueso Designed the website (Wix), compliant labels (Avery and Canva), social media accounts (Instagram, Facebook & Pinterest), and marketing materials (Canva, Microsoft Word & PowerPoint)

o Managed a pipeline of small businesses within territory (Salesforce)o Completed a high volume of outbound, cold calls to educate and sell clients on digital advertisingo Utilized business page activity graphs to forecast lead expectations and ROI for prospectso Adapted to each conversation by overcoming objections and making appropriate recommendations

o Drafted a website (Wix), compliant labels (Avery and Canva), social media strategy (Instagram, Facebook, Snapchat, and Pinterest) and other marketing materials (Canva, Microsoft Word & PowerPoint) o Consulted on the company’s online strategy within the hemp industryo Developed a financial plan based on technology needs and payrollo Collaborated with stakeholders in weekly meetings

o Served as the main point of contact for patron inquirieso Collaborated with other staff members to monitor all pools while following safety standardso Interpreted observations of patrons in order to assess the situation and to react appropriatelyo Acquired and maintained certifications with monthly training

o Supervised coaching staff of 8 and led a neighborhood swim team of 75 swimmers ranging from 4 to 18 years oldo Created daily practice sets to develop necessary skills in the different age groupso Communicated areas of improvement to swimmers and their parentso Held private lessons to work with individuals on technique

o Supervised and evaluated the performance of the lifeguard staff o Provided customer service to club members at the poolo Developed monthly, site-specific training for employeeso Documented chemical levels and took corrective actionso Operated the pool pump and chemical roomo Acquired and maintained certifications with annual training

o Collaborated with the resident doctor and research coordinatorso Researched online independently to gather information specific to in-house clinical trialso Created educational content for social media and the website