Gavin Loo Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

• Provide tier 1 and tier 2 technical support to over 1000 employees and partners through our ticketing system HappyFox.
• Help deploy and provision various software such as CCH Prosystems Suite, Adobe, MS Suite, etc.
• Configure and manage account creation in Active Directory for SSO, Security groups and OUs.
• Create knowledge base articles in our documentation system Itglue.

San Francisco Bay Area

• Serves as a tech support specialist for Blackbaud (LMS), G-Suite, Adobe, and other cloud-based software.
• Help upkeep and facilitate inventory system for over 2,000 static and mobile devices
• Reach out and create relationships with iPad and Laptop vendors regarding repairs and other issues.
• Troubleshoot, diagnose, and resolve networking problems through the Cisco Meraki dashboard to assist end-users.
• Documented, organized, and inventoried the school's Digital Media Library which entails: cameras, video cameras, audio recording devices and etc. As well as other peripherals.

San Francisco Bay Area

• Studied financial and historical analysis of household behavior during the Great Depression era.
• Calculated, graphed and analyzed financial ratios both constant and current dollar in Excel.
• Conducted financial analysis on business's bank balance sheets in order to exam prospects and viabilities of firms.
• Examined intense literature and statistical analysis of time-series data.

San Francisco Bay Area

• Assisted the teacher in organizing the lessons, as well as helping and answering student's questions.
• Recorded and verified student performance on tests and homework assignments.

San Francisco Bay Area

• Created SAP Concur Solution expense reports for the company.
• Researched and created various client lists and inputted them into Backstop.
• Worked on various confidential Excel documents.
• Organized day to day schedule for Executives

San Francisco Bay Area

• Supported office manager and helped with day to day operations
• Assisted with formatting and preparing proposals and reports.
• Responsible for organizing materials, office supplies and other various duties

San Francisco Bay Area

• Helped design and create information packets for clients
• Worked with Adobe Suite and proprietary software to help support the team
• Managed day-to-day schedule and meetings for the office

San Francisco Bay Area

• Worked with IOS and Windows deployment
• Deployed iPads, iMacs, printers and other various devices
• Helped with server set up and cable management
• Helped troubleshoot and assist with technology problems

San Francisco Bay Area

• Provide superior catering service by way of teamwork covering the San Francisco Bay Area
• Ensure upholding high expectations by way of customer satisfaction.
• Prepared rooms for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
• Served orders by picking up and delivering patrons' choices from bar and kitchen.

San Francisco Bay Area

Bachelor Of Science - Bs, Economics

High School Diploma

Activities and Societies: Volunteer at Project Open Hand, Glide Memorial Church and San Francisco Food Bank. SHHS Lacrosse Player for 4.