Gavin Lu Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Communicate (Internal, Branches, Dealers and End users). Service parts organize for Gigabyte and Asus (warranty and non-warranty). Vendors (sending, return, complete jobs and payment). General inquire, repair quotation and trouble shooting from dealers and end users. Special case solution making, action and communication. Solve the problems between external and internal (warranty verify, communication error, parts shortage…….) Workload and priority arrange, decision making and back up management team.

Auckland, New Zealand

To help customer to find the right phone and plan from their need. To solve customers’ problems, include cell phone setting and account issues..To help manger running the shop also back up for other stores.Communicate between the customers and call center, and also between the staff members.

Solution maker: To find the best solution to suit each individual customer. Troubleshooting: To solve all type of problems from the customers.Team Player: To help other staff solve the problem in the sale process or troubleshooting.Communicate: To understand what is the customer’s need and find out what can be done.

Bachelor Of Science (Bs), Major In Computer Science

Education record