Gavin Ryan Email & Phone Number

Glenroy, Vic, Au

Ringwood, Victoria, Australia

Assisting in the daily operations of the Parts & Merchandise department. Including but not limited to Staff Training, Stock Control, Parts Ordering, Merchandising and Promotional Advertising. A major part of my role also includes Custom Motorcycle Builds, both for the dealership and customers purchasing a new or used motorcycle. The on-going leader in my department’s sales quota for the past 4 months and counting.

Epping, Victoria, Australia

Department Manager for a team of 3 parts interpreters and 2 merchandise specialists.Responsibilities such as maintaining stock levels for sales to the public and to the workshop. Engaging with customers and trade partners in face to face, over the phone and email enquiries and sales of parts and accessories. Organising sales campaigns on obsolete parts and accessories in store, via Gumtree and Facebook Marketplace. Targeted mail drops to surrounding motorcycle mechanics and workshops offering trade discounts and same day business delivery.

Melbourne, Australia

An authorised Uber Partner working as an UberX and Uber Comfort Driver. I provide a professional and personalised service for all patrons, allowing me to achieve a 4.95 Driver Rating. I have completed over 1000 trips, which includes over 300 5 Star rated rides, 100% customer pick up efficiency and 125 rider submitted compliments.

Caroline Springs

Checking In and Checking Out of customer vehicles. Providing quotes for vehicle service and repair. Determining customer requirements and assisting in the selection of solutions that benefit the customer. Developing and maintaining relationships with new and existing customers. Assisting customers with enquiries, bookings and service scheduling over the phone, in person and via email.

Fitzroy, Australia

Managing two separate workshop locations, this included face to face, online and over the phone bookings, customer engagement and invoicing when works were completed. Increasing the profitability of the Service Departments by establishing streamlined processes and guidelines while building custom job cards to manage technician efficiency and downtime. Continued growth of Parts and Accessories Departments through targeted buying programmes, sales campaigns for ageing stock and ongoing communication with exterior stakeholders and third-party suppliers. Instituted and formalised company guidelines for working with customers to ensure maximum engagement and satisfaction.

Epping, Victoria

Department Manager for a team of six parts and accessories professionals across both FOH and BOH operations. Responsibilities include face to face, over the phone and email sales of parts and accessories to individual customers, other dealerships and dealership sponsored race teams. Providing after sales care and additional revenue streams for the dealership by up-selling parts and accessories to customers that have purchased Motorcycles.

Brunswick, Victoria, Australia

Producing an unrivalled experience for customers purchasing a Harley-Davidson motorcycle. A world leader in their industry since 1903, Harley-Davidson is a household name throughout the globe. A brand synonymous throughout history, steeped in tradition and cutting edge technology, there is not a brand of motorcycle that comes close to being its rival.

Altona, Vic

Journey Management Group is a specialist Registered Training Organisation providing training, assessment & licensing in: • Transport & Logistics • Plant & Mobile Equipment • Civil ConstructionWhether undertaking a licence or a skills upgrade course, the training will balance practical experience with theory. Our graduates are taught to operate efficiently and effectively whist understanding the theory behind safe work practices.We offer programs based at our Industry Skills Centre's or at company work sites.• Qualifications Offered:RII30813 Certificate III Civil Construction Plant OperationsTLI31210 Certificate III in Driving Operations (Heavy General Freight)RII30113 Certificate III Surface Extraction Operation

Melbourne, Australia

Aegis Services recognise that the pathway to our ongoing success is through our people and not our products and services.We therefore aim to create a workplace where everyone can achieve his or her full potential by:• Valuing and respecting the varied experiences, differences and approaches people bring to their work &• Making sure our attraction, engagement and retention strategies are based on assessment of individual performance, capability and potentialDuties Include:Manage Real-Time WorkforceDaily and Weekly RosteringDaily and Weekly ReportingReal-Time MonitoringReal-Time Dialling RecommendationsReal-Time Queue ManagementStakeholder ManagementCreation and Maintenance of New Reporting DocumentsAd-Hoc SchedulingConsolidation of RolesTeam Leader Rosters

Diploma, Management, Business Administration And Management, General

Aims to develop project plans, manage budgets and seek opportunities for further business improvement. How to liaise with stakeholders.

Education record

VCE

Education record

AFS Student Exchange Program