Gavin Percy Email & Phone Number

Harrogate, United Kingdom

Committed to improving Mental Health and wellbeing in the workplace

Harrogate, United Kingdom

Winning Edges is a Business Development business specialising in the Hospitality Industry. Managing Director, Gavin Percy has over 30 years experience in all areas of hospitality including sales, marketing, operations, PR and training. Specialising in assessing and improving sales performance and sales processes to positively impact revenue. Several developed and robust processes have been developed including: Winning Edges Speed Training(TM); Winning Edges Sales Health Checks; Winning Edges Sales Training; Coaching and Mentoring; Stop: Start: Continue; Task Lists; and Effective Meetings.

Knaresborough

Working on a contract basis as a Sales & Marketing expert for The Hotel Management Company to drive their continued growth

Driving revenue and profit for the company through the Sales; Marketing and Revenue departments.> Created a Central Reservations Office.> Developed a team culture from what had been a silo culture> Restored faith from General Managers in the direction of the departments

Harrogate, United Kingdom

Providing sales training, coaching and mentoring to improve sales processes and performance resulting in improved revenues and reduced costs

Harrogate, United Kingdom

Used my 30+years of experience of coaching and mentoring teams in this role with the government-backed GrowthAccelerator programme. Government matched funding is available for leadership development of up to £2,000 per colleagueUnfortunately the Government financial review decided to stop this fantastic service.

Promoted from Regional Director of Sales to Head of Central Services in September 2009.Looking after the reservations, conference desk, research, database and marketing departments. Ensuring that central services provide quality service to all customers - both internal and external.> Increased conversion from all teams> Consistently exceeded targets in all teams> Increased average booking values in conferences by 25%

Initially headed up a new division of Macallam (see www.macallam.com) dealing with Executive Search for the hospitality, leisure, tourism, sales and marketing sectors. Then led the drive into Career Coaching for the company.

This was an Interim role to lead the restructure of the sales and marketing teams and begin the evolution away from readership offers and towards digital

Working with some of my former co-execs from Swallow to try to rescue some of the hotels through management contracts or re-financing

Sales Director for the fastest growing UK hotel chain. Unfortunately it turned out that the growth was not sustainable and the company went into administration 12 weeks after I joined. In that time I had decided on a new sales structure and was in the process of putting this in place with the knowledge that real results would have been achieved.

Started with BW as National Sales Manager; got promoted after two years to Head of Corporate Sales and then after two more years to Director of Sales.During my tenure First Place conference teams showed dramatic revenue growth through new client wins; increased conversion and improved average booking value.Represented the Sales department at Board MeetingsPut in a revised sales structure producing improved results and invcreasing efficiency by having the sales team concentrate on the 20% of customers who were producing 80% of the business

Key account management; new business development; local account management; team co-ordination; internal communication

Started as trainee manager rose to the level of induction manager