Passionate about helping our customers benefit from Technology. Business IT expert, highly experienced in identifying the right technology solutions for business. Deep understanding of the practical issues involved with IT projects including change management, process re-engineering and finance. Skilled in the management of complex ICT resources and people and ensuring these operate cost effectively in the organisations they support. Responsible for strategy, customer relationship management and commercial deals with customers and partners.Specialties: Customer Relationship Management (Salesforce.com, Microsoft CRM), Performance Management Information Systems, Bespoke Systems Development, Project and Program Management, IT Service Delivery, Unified Communications, System Selection and Implementation.