Graham Davies Email & Phone Number

Throughout my career, like so many, I've had my challenges, and bare the battle scares from my journey. Yet such experiences help enhance my ability to nurture a collaborative work culture where teamwork thrives, leading to heightened employee engagement and productivity levels, fostering trust and driving collective success. Most important it's ensuring everyone is valued and they feel a purpose to what they are doing.

London, England, United Kingdom

Directed cross-functional team with focus on streamlining end-to-end operations. Fostered and nurtured positive relationships with Landlord and Centre Management to enhance mutual business opportunities, or events, along with other stakeholders such as the local authorities. Develop and implemented operational policies and procedures to enhance efficiency and productivity. Monitored and analysed key performance indicators, implementing improvements as necessary. Administered full recruiting cycle, including interviewing, selecting, and training new hire.• Triggered significant increase in profits in FY22 and FY23 by steering a pivotal site within The O2 through pandemic adversities, fostering over 23% growth in sales and 22.5% in controllable profits.• Attained a 64% reduction in team turnover, coupled with just 19%, 90-day attrition vs an industry average of 42%.• Commended by executives for attaining new weekly record sales of circa £130K net.

Canary Wharf, United Kingdom

Coordinated all aspects of daily operations. Ensured adherence to standard operating procedures to maintain high-quality service. Maintained a healthy stock level of required resources by coordinating with vendors and ordering supplies. Implemented and enforced health and safety standards. Motivated team to deliver outstanding hospitality.• Boosted profitability by transforming a diverse venue encompassing a distinct bar, cafe, and restaurant.• Delivered regular LFL sales growth of between 10 % and13.7% within one year.

East Midlands, England, United Kingdom

Secured substantial growth in dry sales and fostered a positive team culture while overseeing a diverse team of over 30 members across multiple sites. Created a culture of success by enabling and empowering the team. Spearheaded support for new area openings while ensuring seamless headquarters figures reporting.• Coordinated with multi-agency Safer Off the Streets campaign in Peterborough providing a first contactless in window donation point to help support homeless people in the wider area.

Chester, United Kingdom

Spearheaded three teams comprising 100+ members across multiple sites as part of a bespoke catering partnership. Accomplished all significant challenges associated with establishing a new brand, including creating both food & drink menus through supplier negotiations, maximising vending opportunities and creative incremental sales opportunities. Direct contact for all clients and business partners across all sites, alongside strong internal relationships including implementing a state-of-the-art EPOS system company-wide, seamlessly integrating stock and payroll functions.• Oversaw two new opens, with the Chester site doubling initial expectations significantly improving company ROI.

Cheshire

Manchester, United Kingdom

L3 Ma Hospitality Supervision, Hospitality Supervision

Master Of Business Administration - Mba