Gemma Jackson Email & Phone Number

Sydney, NSW, AU

• ️ Launched a new Product Offering to extend our reach down market with a lower barrier to entry and reduced burden on internal resources to onboard clients
• ️ Retired legacy features and reduced maintenance overhead for development teams to maximise resources
• ️ Established Ways of Working in Product as a discipline and as a team focused on smaller items more frequently
• ️ Implemented Prompt Chaining through the use of AI to scale our user feedback and research analysis processes to enable further analysis and data driven decisions
• ️ Redefined bug management strategy to increase the impact with limited resources by approaching groups of work and refactoring for wider optimisation
• ️ Improved communication and cross-org collaboration to de-silo business departments with a shared event horizon to plan upcoming events whilst maintaining fluidity needed to respond in an agile environment

Brisbane, Queensland, Australia

• ️ Conducting Discovery with B2B / B2E clients to empathise & understand their business challenges
• ️ Applying UX techniques such as Personas, Customer-Journey Mapping & Empathy Mapping
• ️ Establishing Information Architecture as a standard way of working & standard design deliverable
• ️ Advocating for our users' experience at every step of the Product Development process
• ️ Presenting to & educating Senior stakeholders on the value of Design & Product best practices
• ️ Focussing on outcomes > outputs with design thinking techniques beyond pixel perfection

Brisbane, Queensland, Australia

• ️ Consulting industry leaders in water utilities, government, health and infrastructure sector
• ️ Advising best-practices and increasing feature adoption to solve real-world problems
• ️ Understanding the value proposition of the Product and educating across our client-base
• ️ Increased number of external contractors adopting the system to support business goals
• ️ Supporting Qual & Quant research between our clients & Product Teams for future developments
• ️ Researching & Validating growth opportunities with user insights & analytics reporting

Tingalpa, QLD, Australia

• ️ Converted Key Accounts to a self-service sales cycle
• ️ Reduced internal overhead by removing the need to manually process customer sales
• ️ Largest adoption of customers with automated web-ordering (fixed $ weekly) in the state
• ️ Increased website adoption by gathering customer feedback & implementing iterative improvements
• ️ Lead user training across Australia & change management consultation
• ️ Built strong relationships with Key Clients to maintain contract renewals and sales negotiations

Tingalpa, Queensland, Australia

• ️ Supporting Key Account Managers coordinate transport of sales orders, national contract clients
• ️ Consistently met strict supply deadlines and fulfilling customer requests, including the ongoing maintenance of customer/supplier relationships.

Cleveland, Queensland, Australia

Acacia Ridge

Bachelor Of Technology - Btech

Diploma Of Graphic Design, Graphic Design