Gemma Scott Email & Phone Number

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

Responsible for change strategy and roadmap to deliver value from our Digital and Data Strategy, focused on People, Culture, Digital ways of working & processes, contributing to our Enterprise Agility agenda to support ~22,000 employee’s. Accountable for building and scaling key crafts, core programs of work included People Capacity & Ways of working and.

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

Reporting into Director of Customer Transformation, accountable for the change, capability & engagement team in Customer Transformation, designed and delivered change strategy from conceptualization to delivery of the transformation strategy. Portfolio consisted on multi year, multi program portfolio ~$150 mil investment and a change budget of ~$1.5mil PA..

North Sydney, NSW, AU

Established and led the change management function across nbnCo network assurance, designing the change capability framework, delivery of all strategic programs of work, developing enterprise change view and design and implementation of a CRM. The accountabilities of this role centred around ensuring a coordinated approach to the roll-out of change so that.

Sydney, NSW, AU

Responsible for shaping and driving the execution of Telstra’s long-term strategy for digitization in Order to Activate for NBN. Accountable for driving cross portfolio alignment, fostering collaboration & engagement across team/function/business units. Leading a team of 15 direct reports, responsible for launching & embedding business improvement.

Armonk, New York, NY, US

• Working as senior strategy and change consultant to transform clients businesses during my time at IBM I had the opportunity to work and lead numerous projects including but not limited to Culture Transformation.
• Responsible for all change management and deployment activities
• Key deliverables including but not limited to change effectiveness, communications and stakeholder engagement plans, review and approve TNA, briefing of senior executive leadership teams
• Responsible for working with the customer, BAU management and improvement teams to develop change, communication and training requirements for improvement projects
• Lead change manager on cultural change program reaching over 185,000 employees, across Asia Pacific implementing new systems and processes

• Key Accountabilities and Responsibilities: Engaged to lead the situation analysis, design and delivery of the current organisational structure. The program of work looked at reviewing current situation, building future.
• Responsible for the analysis, design and development of the Flood Forecasting Competency Based Training program to support Bureau Strategy and managing change activities on project. External consultant advising on best.
• Researched and produced situational analysis for stakeholder review, detailing international best practice, current situation, and Bureau best practice & benchmarking. Documented and audited current training program.
• Design and development of competency based training program, ensuring full stakeholder engagement. Including the preparation and facilitation training workshop
• Researched and mapped current competencies against future requirements to identify gaps in resourcing and capability uplift required
• Developed Change plan to align with strategy to change the ‘way we work today’ to align with the ‘future ways of working’ including centralized vs decentralized models

Paris, FR

• Change Lead for national and Global implementation of Oracle based financial & front of house system, process engineering and alignment with head office program of work. Multi- year project training of staff for the.
• Designed and implemented end to end training for operating systems changes including training needs analysis across both Head office & Operations, development of assessment and training tools, instructional design.
• Process redesign to align with corporate strategy and culture
• Organisational structure required to align with corporate strategy and future ways of working
• Lead Instructional design for training programs across the Asia Pacific Network including modules for company E-Learning solution
• Drive compliance and performance improvements within the operations network

Paris, FR

Maximize additional product sales, walk up volume & YieldEnsure correct forecast of vehicles, a full ready line with proper car mix and optimum levels of customer serviceReduction in Staff costs ensuring that branch target successfully met. Maintain brand identity throughout the operation. Ensure all marketing programs are delivered completely and.

• Lead Instructional design for training programmes across the Asia Pacific Network
• Drive compliance and performance improvements within the operations network via exception reporting
• Introduction and development of country Audits
• Audited locations across AU & NZ
• Overhauled/Developed and implemented operational policies and procedures.
• Collaborated with Operations Director to develop network development plan.

 Key responsibility – Account management – overseeing over 20 accounts major accounts with over $9 million Revenue PA, including Europcar & National at LHR/STN & London as well as Avis Gatwick and Heathrow, this included not only the valeting but also the fleet control and management solutions locations Relationship Management  Worked with External.

Bachelor Of The Arts, Business Management And Marketing

A, Levels - English Literature, Theatre Studies & Business Studies

Education record

Executive Certificate - Digital Transformation

Education record

Education record

Education record

Education record