Gemma Scott Email & Phone Number

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

Responsible for change strategy and roadmap to deliver value from our Digital and Data Strategy, focused on People, Culture, Digital ways of working & processes, contributing to our Enterprise Agility agenda to support ~22,000 employee’s. Accountable for building and scaling key crafts, core programs of work included People Capacity & Ways of working and Product Ownership of Change (using SAFe methodology). Defined an delivered chage strategy driving culture and capability uplift, supporting our people develop new capabilities in new technologies (Big Data Platform, Strategic tools ie. Azure, DataBricks, Power BI) new digital processes and ways of working (Scaled agile, digital tools ie. Miro) and training programs (Enterprise Academy) to build new capability across the Enterprise, driving culture change. Key Achievements:- Led the design and delivery of Data Literacy uplift program and change management for the Chief Data Officer, ensuring seamless integration of data initiatives and uplift of literacy across ~22,000 employee’s. As well as overseeing all change and communications across all Bupa wide data initiatives- Managed Change Budget (Opex/Capex/AOP) for CIRCA $2million PA- Delivered APAC People Capability uplift across Data Workforce- Delivered increase of over 50% of usage in strategic tools- Designed and established change function & team including cross functional squads- Design and ‘Edison Academy’ to uplift Digital & Data Literacy, Edison was established mid-2021 as a persona based learning & development program aligned to job families and core capabilities, aligned to strategic workforce plan. Edison is now open to all employees across ANZ and HK, running dedicated training & immersion events.- Change strategy to enable employees to work together across organizational silos, tackling cross functional challenges – Product Ownership of Change Squad driving culture change across 22,000 workforce and delivering to our Intelligent Data ambition.

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

Reporting into Director of Customer Transformation, accountable for the change, capability & engagement team in Customer Transformation, designed and delivered change strategy from conceptualization to delivery of the transformation strategy. Portfolio consisted on multi year, multi program portfolio ~$150 mil investment and a change budget of ~$1.5mil PA. Program team (& change strategy) spanned cross functional delivery teams working across both scaled agile, design thinking and waterfall principles and methodology. Key Achievements:- Led a team of practitioner’s working in cross functional, across agile & waterfall delivery methodologies, and successfully transition of capabilities into BAU functions at the end of the transformation agenda- Designed change strategy and led change function to successfully deliver:- Enterprise wide CRM Implementation –Agile based program delivering cloud CRM solution & providing data and insights to marketing, policy, regulatory and legal teams in Bupa impacting 1500+ users.- Personalisation & Big data platform – Collaborated with Chief Data Officer to prepare a holistic strategy for Decision hub and data teams including transition to BAU- Defined and executed Change strategy at three levels – Program, use case and analytical levels- Intelligent Automation (Robotics) – A program to onboard business teams on Robotics Business process automation and enabling cultural shift towards managing dual workforce ensuring humans and bots work collaboratively- aligned to Strategic Workforce Plan- Launched a Bupa wide Intelligent Automation academy to spread robotics awareness and ways of working ,Led cultural change with the business to bring cultural mind shift- Co-Created People Strategy in partnership with People team

North Sydney, Nsw, Au

Established and led the change management function across nbnCo network assurance, designing the change capability framework, delivery of all strategic programs of work, developing enterprise change view and design and implementation of a CRM. The accountabilities of this role centred around ensuring a coordinated approach to the roll-out of change so that it is landed safely in order to realise the intended benefits. Creation of compelling and cohesive narratives for staff, adoption and the on going balancing of rapid changes. This role provided strategic direction to individual change activities managed by change professionals and also delivers larger pieces of work –for example the implementation of new technologies across Australia. Key Achievements- Designed & Established change function & team operating model- Led the creation of change solutions across Agile release train in supporting all changes across the network (launch of CRM, Complaint handling & compliance projects, New technologies ie. FTTC)- Designed and Operationalized enterprise change reporting

Sydney, Nsw, Au

Responsible for shaping and driving the execution of Telstra’s long-term strategy for digitization in Order to Activate for NBN. Accountable for driving cross portfolio alignment, fostering collaboration & engagement across team/function/business units. Leading a team of 15 direct reports, responsible for launching & embedding business improvement initiatives on and offshore changes in Consumer and Business segments.Co-Designed and delivered to an enterprise program of work to enable the workforce to deploy, adopt and sustain workforce management as part of their future ways of working by implementing global workforce management supporting the Strategic Workforce Strategy.

Armonk, New York, Ny, Us

Working as senior strategy and change consultant to transform clients businesses during my time at IBM I had the opportunity to work and lead numerous projects including but not limited to Culture Transformation, Organisational Design, Supply chain Transformation, Human Resource Transformation Enterprise design build and delivery of new performance, talent management and LMS across 185,000 staff globally Key Accountabilities and Responsibilities: Working on behalf of a large Australian Telecommunications company, responsible for the delivery and integration of business as usual (BAU) operations requirements. Responsible for the end to end delivery of all end user deliverables. Change lead as change manager for retail, responsible for over 40,000 staff (both employees/licensee/Partners) in a major telecommunications company. Led a team of 4 Change Managers, 1 Communications Specialist, 2 Instructional DesignerAchievements:• Responsible for all change management and deployment activities • Key deliverables including but not limited to change effectiveness, communications and stakeholder engagement plans, review and approve TNA, briefing of senior executive leadership teams • Responsible for working with the customer, BAU management and improvement teams to develop change, communication and training requirements for improvement projects• Lead change manager on cultural change program reaching over 185,000 employees, across Asia Pacific implementing new systems and processes

Key Accountabilities and Responsibilities: Engaged to lead the situation analysis, design and delivery of the current organisational structure. The program of work looked at reviewing current situation, building future state vision and mapping gap analysis. This work was conducted in conjunction with regional and global offices and organisations such as The Met Office is the UK and CSIRO. Achievements:• Responsible for the analysis, design and development of the Flood Forecasting Competency Based Training program to support Bureau Strategy and managing change activities on project. External consultant advising on best practice • Researched and produced situational analysis for stakeholder review, detailing international best practice, current situation, and Bureau best practice & benchmarking. Documented and audited current training program, producing gap analysis and producing recommendation report • Design and development of competency based training program, ensuring full stakeholder engagement. Including the preparation and facilitation training workshop • Researched and mapped current competencies against future requirements to identify gaps in resourcing and capability uplift required• Developed Change plan to align with strategy to change the ‘way we work today’ to align with the ‘future ways of working’ including centralized vs decentralized models • Development of units of competency, training plan, assessment tools & progression paths• Ensuring effective and complete internal communications process in place supported by the development of identifying and building most effective channels including online support tools and intranet site. • Working with key departments/multiple stakeholders to incorporate e-learning tools including Moodle & SAP EBS & Qualifications database • Manage and maintain effective stakeholder engagement to ensure end user buy in of training solution • Development of on boarding program & self-paced development scheme

Paris, Fr

Change Lead for national and Global implementation of Oracle based financial & front of house system, process engineering and alignment with head office program of work. Multi- year project training of staff for the implementation of global operating system, training developed for over 300 staff including all head office departments & all Operations staff. Achievements:• Designed and implemented end to end training for operating systems changes including training needs analysis across both Head office & Operations, development of assessment and training tools, instructional design, development of user guides, facilitators guides, quick reference guides, online material for both SharePoint and E-Learning company solution, facilitation and evaluation • Process redesign to align with corporate strategy and culture • Organisational structure required to align with corporate strategy and future ways of working • Lead Instructional design for training programs across the Asia Pacific Network including modules for company E-Learning solution• Drive compliance and performance improvements within the operations network • Worked on numerous systems enhancements – documenting user guides, developing change requests, writing business requirements • Designed and developed training & communications to support roll out of global loyalty program working with key international stakeholders and delivery training across Australia • Writing Business Requirement/Change Request Submissions • Full investigation into best practice, reviewing process flows in AU and recommending key changes to streamline process/eliminate waste /standardize work flows• Driving cultural change through creation of motivational environment and creating appropriate, innovative communications platform to cascade changes and responsible for driving key strategic change through the network. Analysis and development of competency based training to support new initiatives

Paris, Fr

Maximize additional product sales, walk up volume & YieldEnsure correct forecast of vehicles, a full ready line with proper car mix and optimum levels of customer serviceReduction in Staff costs ensuring that branch target successfully met. Maintain brand identity throughout the operation. Ensure all marketing programs are delivered completely and effectively throughout the location. Manage agents delegating responsibilities, empowering associates to make decisions and leading vision while actively involving others.

• Lead Instructional design for training programmes across the Asia Pacific Network • Drive compliance and performance improvements within the operations network via exception reporting • Introduction and development of country Audits• Audited locations across AU & NZ • Overhauled/Developed and implemented operational policies and procedures.• Collaborated with Operations Director to develop network development plan.• Maintain the Operations Manual for the business.• Competency based training developed • Worked with HQ departments to ensure control mechanisms are in place and exception reporting is deployed regularly and exceptions actioned.• Reviewed station profitability and worked with managers to increase contribution and profitability.• Developed KPI reporting • Worked with operations management to develop manpower, P&L and cap ex budgets.• Liaised with Marketing to manage the Visual Identity program for stations.• Managed outsource contracts and performance of contractors.• Writing Business Requirement/Change Request Submissions • Coordinated the roll out of operations training in Australia for the Operating system; • Collaborated with department heads to develop Policies and Procedures and Station Reporting to ensure compliance with global policy and processes.• Full investigation into best practise, reviewing process flows in AU and recommending key changes to streamline process/eliminate waste /standardise work flows

 Key responsibility – Account management – overseeing over 20 accounts major accounts with over $9 million Revenue PA, including Europcar & National at LHR/STN & London as well as Avis Gatwick and Heathrow, this included not only the valeting but also the fleet control and management solutions locations Relationship Management  Worked with External governing bodies to ensure best practice Complication of Tender agreements  Budget Control  Development of Pricing models and Cost Control reporting  Instrumental in the takeover/integration of a major competitor Managed re-deployment within organisation  Dispute Resolution  Liaised direct with both directors internally and with clients.  Identified and development business opportunities through current client network – expanding the company’s portfolio of products and services  Developed skills to react quickly to changing conditions and situations and customer demands  Managed over 20 direct reports  Experience in Dispute resolution

Bachelor Of The Arts, Business Management And Marketing

A, Levels - English Literature, Theatre Studies & Business Studies

Education record

Executive Certificate - Digital Transformation

Education record

Education record

Education record

Education record