I spearheaded the implementation of training for Jupiter Ed, developed the curriculum, and conducted training for dozens of schools across the United States.

I taught classes, and supported the staff with clerical issues.

• Provided technology support and training: individual/group instruction, demonstrations, and web conferencing to internal employees, end-users and business clients.• Created presentations and conducted hundreds of one-on-one trainings for multiple desktop/Web-based applications, Microsoft Office, Laptop/Computer use, Palm TREO, BlackBerry for new and existing personnel.• Served as main point of contact for addressing issues within a variety of network environments and protocols: DNS, TCP/IP, LAN/WAN, routers, firewalls, security software.• Led successful cross-functional implementation team for new Web-based software: validated user requirements, conducted gap analysis, identified and implemented additional functional requirements, defined and performed test scenarios, created and provided training.• Worked with internal product developers to analyze and document system processes, functions, client concerns and provide solutions. • Multiple Service Star Achievement Awards.