Genna Eneman Smith Email & Phone Number

Genna Eneman Smith is a Learning And Development Specialist at United Heritage Credit Union. Colleagues describe her as "Genna helped to rebuild an L&D team from scratch for one of Indeed's coolest incubator teams! The team she supported, lead, and drove innovation with is one of the fastest-changing, moving, and collaborative teams I've had the pleasure to work with in my life. Most people would be daunted by such swift L&D needs, constant priority shifts, and new tech tools to learn but not Genna! Even before I had the pleasure of hiring Genna she was on my radar for the super cool things her previous team did especially around onboarding and continuous learning. When she joined me and embraced the swift tech pace and challenges with her bright smile and eagerness to solve grand challenges in a chill, cool, calm way I knew we'd be a great team! A few highlights showing off her amazing skills include: doubling IC & manager engagement in our learning platform (driving their own learning), quadrupled activity and completions in Udemy, and having 99.9% completion rate of our in-house vILT tech and core skills courses!!! In our world, these numbers are astronomical and not to mention her own NPS scores were beyond amazing. Genna is so well-liked as a facilitator and has a beautiful eye for great instructional design. I would hire her over and over again if given the opportunity!" and "Genna is one of the most thoughtful and innovative educational content design experts that I have ever collaborated with! One of the most impactful projects Genna worked on with our team was transforming nearly 40 pages of wiki content on query standards into learning modules that were used to teach and assess individuals trying to gain query writing access needed for Indeed risk and quality policy enforcement. Not only did Genna deliver incredibly engaging, reliable modules that our team could use to measure an analyst's skills, but she did so in a way that was so comprehensive that 3 years later we still find ourselves relying on the same content. To date Genna's incredible work on this project has helped instill query writing standards for over 100 analysts and supported the healthy creation of more than 21,000 new rule queries that impact millions of jobs on Indeed."

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